Full-time Onsite · Dublin, Ireland; London Comp TBD

you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting. At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership. What will I be doing? Evangelize our product by spearheading the growth and adoption of Intercom across our Mid-Market segment Manage the full sales cycle for Intercom’s Mid Market customers, from prospecting to close, through a consultative sales approach Provide timely and accurate forecasts and clear visibility on revenue performance Maintain up-to-date knowledge of our evolving products and processes Create your own demonstrations, tailored to client needs Engage in team development and mentoring Represent the voice of the customer to cross-functional partners, including Marketing and Product Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team What skills do I need? 5+ years experience as an Account Executive 3+ years of SaaS experience selling similar products Strong sales instincts and track record hitting and exceeding quota Exceptional written and verbal communication Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes Ability to close net new business in a competitive landscape Exhibits a growth mindset, intellectual curiosity, and ambition Spoken French (Business level to a minimum). Benefits We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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Intercom Verified

Full-time Onsite · San Francisco, California Comp TBD

you will be a key member of the team leading the growth of our new business. We're building a world-class sales organization, and the road ahead is going to be very exciting. At Fin, we are striving to do sales differently. We are asking our customers to put Fin at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Fin, you join a community that believes in development and promotion from within. Along with our rapidly expanding AI business, there is a high degree of opportunity for progression, creativity, and ownership. What will I be doing? Owning the full sales cycle for net-new business in the 0–50 FTE segment, from prospecting and discovery through close Identify, qualify, and convert high-potential prospects by deeply understanding their business pains and positioning Fin as a transformative solution Develop and execute strategic territory plans to maximize new logo acquisition and pipeline coverage Build a healthy, accurate pipeline and forecast consistently against quarterly and annual new business targets Partner with Marketing and Solutions Engineers to drive efficient pipeline generation and a seamless buyer experience Collaborate with Product and Customer Success by feeding market and prospect insights back to the business to drive continued innovation What skills do I need? 2+ years selling SaaS products, ideally 1+ years in a closing role Proven hunter mentality with a track record of sourcing and closing net-new business Ability to manage a high-velocity pipeline across a large number of deals simultaneously Strong sales instincts and a consistent track record of hitting and exceeding quota Exceptional written and verbal communicator Comfortable and energized operating and problem-solving in a fast-moving organization Exhibits a growth mindset, intellectual curiosity, and ambition Ability to quickly build trust and credibility with buyers across functions and executive seniority levels Demonstrable history of leadership, with both immediate and cross-functional teammates Benefits We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for Intercom employees, friends, and family Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated The OTE range for candidates within the Greater San Francisco Area is $132,200 - $158,050. Actual pay will depend on a variety of factors such as education, skills, experience, location, etc. The pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). *Proof of eligibility to work in the United States is required. #LI-Hybrid Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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Intercom Verified

Full-time Onsite · Chicago, Illinois Comp TBD

You will be leading a high performing team of Technical Support Specialists and Technical Support Engineers while managing all aspects of delivering an exceptional customer experience for our customers. We’re looking for a motivated, independent operator, who is comfortable wearing multiple hats and is energized by constant change. The ideal candidate will have exceptional customer service skills, solid technical experience, an interest in AI and proven experience successfully leading and contributing to a distributed customer support team at a SaaS organization. As a company we are majorly focused on AI so we hope you’ll be excited about the way AI is changing the customer support world and experience for our customers. What will I be doing? People management - Onboard, develop, coach, and lead a team of ~10 inboxing teammates. Promote a team culture of belonging and of owners and problem solvers Culture - Motivate and ensure the CS team is deeply aligned and committed to Fin’s strategy, vision, and core values CS results - Be responsible for and drive first response times and customer satisfaction within your team and across the CS organization. Building - Identify, create solutions, and execute on workflows and projects to achieve CS Org goals and deliver a remarkable customer experience. This is start up environment and we’re constantly testing and learning new things Cross-functional projects - partner with marketing & sales, and R&D as the voice of CS and our customers. Process - Develop and improve our processes and policies to drive simplicity and results Fin is a high growth environment and you will thrive here if you’re resilient, love supporting and developing people through change, and are able to provide systems and strategies to be successful and support your contributors in a meaningful way. What skills do I need? 4+ years experience working in a customer support/service capacity - SaaS or technology company highly desired Minimum of 3 year experience in a role where you directly led and managed a team of people and built a strong team culture Strong communication / writing skills and interpersonal skills. You will be leading and collaborating with your global peers async most of the time Previous experience managing a team to metrics, hosting regular 1:1s, performance reviews, performance improvement plans and running team meetings Customer focus - you obsess over the customer experience and proven track record of building customer obsession into customer interactions, processes, and culture Comprehensive knowledge of and interest in the technology industry Ability to recognize patterns in data and provide recommendations based on those patterns A sense of optimism, flexibility, resilience, grit, and creativity Benefits We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program 401k plan & match In-office bicycle storage Fun events for employees, friends, and family! *Proof of eligibility to work in the United States is required. The base salary range for candidates within the Greater Chicago Area is $109,000 - $130,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values . Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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