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role As Director, Product Management: Agentic Software Delivery, you'll own one of GitLab's most strategic sections, spanning Continuous Integration, Artifact Management, Continuous Deployment, and Observability. You'll lead senior and principal product managers and be accountable for adoption, retention, and revenue across build, package, deploy, and monitor. Today, these are separate stages with a human making the call at each handoff. As agents take on more coding, pipeline, and deployment work, you'll set the three-year vision for how much of that judgment the system can make safely and how quickly a production signal can turn into a fix without waiting for a human to notice it first. You'll define how customers move from today's manual checkpoints toward agent-driven software delivery at a pace that fits their risk tolerance. In your first year, you'll bring four connected roadmaps into one coherent strategy, establish how investment is allocated and reallocated, deepen partnerships with Engineering and go-to-market leaders, and give customers a credible path for managing software delivery at scale. What you’ll do Own the strategy, three-year vision, and business outcomes for GitLab's Agentic Software Delivery section, with a clear point of view on how artificial intelligence is changing software delivery. Lead and develop senior and principal product managers across Continuous Integration, Artifact Management, Continuous Deployment, and Observability, helping them grow as independent decision-makers. Establish the frameworks, standards, and operating rhythm that support consistent, high-quality product decisions without unnecessary escalation. Own section-level key performance indicators and adoption funnels, using the results to reallocate investment or stop work that isn't paying off. Evaluate major strategic bets, partnerships, and build, buy, or partner decisions, and develop the business cases that support them. Partner with Engineering leadership on platform investment, architectural direction, and trade-offs across the section, while connecting build, package, deploy, and monitor into one coherent customer experience. Drive pricing, packaging, go-to-market strategy, migration, and adoption with Product Marketing, Sales, Pricing, Customer Success, and Solutions Engineering across free, commercial, and enterprise offerings. Represent the section with GitLab's senior leadership, key enterprise customers, partners, and industry audiences, while modeling AI-native product management across discovery, synthesis, prototyping, roadmap exploration, and concept development. What you’ll bring Experience leading product managers, including developing senior and principal talent, hiring, and addressing performance directly. A track record of owning a portfolio across multiple product areas and being accountable for adoption, retention, and revenue, not only roadmap delivery. Product management depth in one or more relevant areas, such as continuous integration and continuous delivery pipelines, artifact or package management, release management, or observability. Sound judgment about where to invest and where to stop, including experience making and defending build, buy, or partner decisions with a business case. Technical fluency to work with engineers and architects on pipeline design, artifact workflows, deployment strategies, and observability signals such as logs, metrics, and traces. Experience shaping pricing and packaging for technical products across free, commercial, and enterprise offerings. Experience working with technical customers in developer tools, DevOps, or software delivery environments where engineers and engineering leaders are primary users. Executive-level communication and influence. Practical use of AI tools in product management workflows, along with a thoughtful view of how AI and agentic workflows are changing software delivery. We welcome candidates whose experience may come from different but transferable product and leadership paths. About the team The team brings together senior product leaders across GitLab's software delivery platform and works closely with Engineering, Design, and go-to-market partners so customers experience these capabilities as one connected system. The team helps customers manage today's delivery complexity while shaping how AI-powered and AI-native workflows influence the next generation of software delivery. As part of GitLab's all-remote organization, the team collaborates asynchronously across regions with a focus on transparency, written communication, and clear decision-making. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and <a class="waffle-rich-text-link" href="https://about.gitlab.com/handbook/stock-options/" data-sheets-formula-bar-text-link="https://bit.ly/GLequity" data-sheets-formula-bar-text-style="font-size:12px;color:#1155cc;font-weight:normal;text-decoration:underlin

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role As a Candidate Experience Specialist, you'll shape how candidates experience GitLab from first touch through offer and handoff to our People Operations team. You'll be a key partner to Recruiters, hiring managers, and recruiting leadership, helping them execute hiring plans, coordinate interviews, and maintain accurate, transparent processes in our applicant tracking system and GitLab repositories. You'll act as a brand ambassador who embodies our values in every interaction, ensuring candidates receive timely, thoughtful communication and a consistent, high quality experience across a high volume of roles. You’ll focus on building strong relationships with hiring teams, improving and standardizing coordination workflows, and supporting GitLab's goal of hiring a qualified, diverse, and motivated team in our all-remote, global environment. What You’ll Do Collaborate with Recruiters, hiring teams, and Recruiting leadership to understand and execute the hiring plan for each job requisition. Coordinate with Recruiters to maintain accurate, up-to-date hiring process information in the applicant tracking system and GitLab repositories. Manage candidate scheduling and act as the Recruiting Coordinator to organize interviews and keep hiring processes running smoothly. Ensure candidates receive timely, thoughtful, and engaging communication at each stage of the hiring process. Help manage candidate traffic for all roles, monitoring pipelines and flagging issues or bottlenecks to the recruiting team. Create and stage employment contracts for candidates receiving offers on behalf of hiring managers and Recruiters. Partner with People Operations to create a seamless handoff for new team members joining GitLab. Promote GitLab's values, culture, and all-remote approach in every interaction, acting as a brand ambassador for potential team members. What You’ll Bring Experience supporting end to end hiring processes in partnership with recruiters and hiring managers, ideally in a fast paced or high volume environment. Skill using an applicant tracking system to schedule, track, and move candidates through interview stages; Greenhouse experience is beneficial but not required. Proficiency with Google Workspace, scheduling tools, and a willingness to learn and use additional tools. Ability to communicate clearly and professionally in writing and verbally with candidates and internal stakeholders at all levels, including executives. Demonstrated strength in organization, time management, and prioritization, with a consistent focus on meeting deadlines and maintaining attention to detail. Ability to build collaborative relationships with team members across time zones and functions while maintaining a high level of confidentiality. Interest in learning about talent acquisition and contributing to an inclusive hiring process that attracts a qualified, diverse, and motivated team. Alignment with GitLab's values and comfort working in an all remote, asynchronous environment, including flexibility in your working hours to support candidates and hiring teams across multiple time zones, with openness to transferable experience from related coordination or operations roles. About the team The Candidate Experience team partners with Recruiters, hiring managers, and People Operations to run a smooth, consistent, and inclusive hiring process across GitLab's all-remote, global organization. You'll join a collaborative group that coordinates interview logistics, manages candidate flow in our applicant tracking system, and supports offer and onboarding handoffs so candidates and hiring teams have a clear, organized experience at every stage. The team works asynchronously across time zones, using GitLab and shared documentation to stay aligned while handling high-volume hiring. Our focus is on refining processes, maintaining accurate data, and acting as brand ambassadors for GitLab's values in every candidate interaction. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be

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the Role We are looking for a Distinguished Engineer to pioneer and scale autonomous, agentic SDLC capabilities across GitLab. Distinguished Engineers are recognized experts across multiple technology domains and represent the most senior level of technical leadership within and across divisions at the company. In this role you will deeply immerse in GitLab's product and internal engineering workflows to identify classes of problems that can be wholly or largely addressed by AI agents, validate them through rigorous experimentation in production-adjacent environments, and codify patterns that can be productized for our millions of users. You will act as a bridge between Architecture, Product, Infrastructure, and Data and ML teams, ensuring that agentic capabilities deliver durable value internally first and then scale reliably and securely to our customers. The level for this role will be determined through the interview process and may be scoped as either Distinguished Engineer or Fellow Engineer based on the depth and breadth of experience demonstrated. What You'll Do Define and continuously refine a company-wide technical vision for autonomous, agentic SDLC that aligns with GitLab's product strategy and Engineering job architecture Identify and prioritize non-linear productivity opportunities across the SDLC, from planning and coding to review, security, compliance, and operations, targeting 10x step changes rather than incremental gains Translate ambiguous problem spaces into concrete, iterable roadmaps in partnership with Product, AI and ML, and Architecture teams Lead hands-on experiments and prototypes to validate where agentic workflows can fully own or materially reshape engineering tasks, including autonomous MR authoring, test creation and triage, security remediation, release readiness, and incident response Design and implement reference architectures for agentic SDLC inside GitLab, including orchestration patterns, safety guardrails, observability, and human-in-the-loop controls Define evaluation frameworks using offline benchmarks and online experiments to measure correctness, latency, safety, cost, and productivity impact of agentic workflows Select and own a small set of high-impact internal use cases as pathfinders and drive them from concept through adoption to measurable productivity gains Work directly with engineering teams to embed agentic workflows into day-to-day development, ensuring they are trusted, observable, and resilient Define and track core productivity metrics such as cycle time, MTTR, and MR throughput, and link agentic interventions to real business outcomes Capture and codify reusable patterns, libraries, and playbooks that other teams can adopt with minimal friction Work with Product Management and Engineering leadership to convert proven internal patterns into product capabilities that can be safely and reliably offered to customers Ensure designs respect multi-tenant, compliance, and data governance requirements across GitLab.com and self-managed customers Serve as a point of escalation for complex technical and architectural decisions related to agentic workflows, AI safety, and large-scale systems integration Mentor Principal and Staff Engineers working on AI and agentic efforts, raising the overall bar for technical execution, experimentation rigor, and cross-team collaboration Write clear, opinionated design documents, architecture narratives, and decision records that help teams make aligned, high-quality decisions independently Represent GitLab in the broader ecosystem at conferences, standards groups, and open source communities on topics such as AI-assisted development, autonomous agents, and productivity measurement Partner with Security and Compliance to define guardrails, review processes, and monitoring for agentic features, ensuring responsible use of AI and protection of customer data Work with Reliability and SRE teams to ensure that agentic services are observable, debuggable, and resilient, and that failure modes degrade gracefully What You'll Bring 10+ years of software engineering experience, including 4+ years in a Staff, Principal, or equivalent senior technical leadership role Deep expertise in AI and ML systems, including large language models, agentic frameworks, and autonomous workflow design at production scale Proven track record of leading hands-on technical experimentation, including defining evaluation frameworks, running benchmarks, and translating findings into scalable architecture decisions Strong background in scalable, multi-tenant distributed systems, including service decomposition, fault tolerance, observability, and operational resilience Experience designing and implementing human-in-the-loop controls, safety guardrails, and responsible AI practices for production systems Demonstrated ability to drive cross-functional alignment across Engineering, Product, Infrastructure, and Data and ML teams on complex, ambiguous technical challenges Experience mentoring senior engineers and influencing technical direction across multiple teams or divisions without direct authority Ability to work effectively in a fully remote, globally distributed organization with excellent written and asynchronous communication skills Familiarity with GitLab's DevSecOps platform, CI/CD primitives, and the software development lifecycle is a strong plus The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, e

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role As a Commercial Account Executive, Mid-Market, you’ll be the primary point of contact for prospective and existing customers in our mid-market segment, helping organizations modernize how they plan, build, secure, and ship software with GitLab’s AI-powered DevSecOps platform. You’ll own a broad book of business in your territory and serve as a strategic, trusted advisor to your accounts as you prospect, run complex sales cycles, and guide customers on their journey with GitLab to achieve clear business outcomes while supporting adoption and reducing churn. You’ll collaborate closely with Sales Development, Solutions Consultant, Renewals, Partners, and Sales leadership, using value-based selling and structured sales methodologies (such as MEDDPICC and Command of the Message) to build a healthy pipeline, run accurate forecasts, and support revenue goals across a wide range of deal sizes. Must be located in East or Central timezones in the US. What you’ll do Own and manage a broad Mid-Market book of business as the primary point of contact in your territory, focusing on new and expansion opportunities. Focus on customer accounts with 250 to 1,999 employees, managing the spectrum of project sizes and complexity within the mid-market segment. Articulate the value of GitLab’s AI-powered DevSecOps platform to Mid-Market prospects and customers, tailoring messaging to their business and technical needs. Build and maintain a healthy pipeline through consistent prospecting, qualification, and advancement of opportunities, using structured methodologies (such as MEDDPICC and Command of the Message) to support your pipeline and revenue goals. Document buying criteria, decision processes, next steps, and key stakeholders to run disciplined, well-orchestrated sales cycles. Collaborate with sales development, customer success, renewals, marketing, technical teams, and partners to deliver a cohesive pre- and post-sales experience, co-sell and close opportunities, and expand GitLab’s footprint while delivering added value for customers. Support customer adoption of GitLab solutions, proactively work to reduce churn and contraction, and participate in quarterly forecasting and territory planning. Contribute to continuous improvement by sharing win/loss insights, updating the sales handbook, and being a clear voice of the customer into the product via our public issue tracker. What you’ll bring Experience selling SaaS solutions by leading value-based conversations with technical and business stakeholders, ideally including development or DevSecOps teams. Ability to manage a broad mid-market territory as the primary point of contact, owning a book of business from prospecting through close, adoption, and expansion. Skill in building and maintaining strong customer relationships, including effective discovery, negotiation, and closing to support long-term customer outcomes. Comfortable driving consistent outbound prospecting activity, creating and maintaining a healthy pipeline, and maintaining accurate territory and forecast documentation. Ability to collaborate closely with cross-functional partners (sales development, customer success, renewals, marketing, partners, and technical teams) to coordinate account strategies. Clear and structured communication skills, including presenting the GitLab value proposition to different audience levels and documenting customer insights and lessons learned. Interest in GitLab, open source, and tools that support software development, with the ability to connect customer business challenges to GitLab’s DevSecOps platform. Willingness to travel to meet customers and attend events as needed, and openness to bringing relevant, transferable sales experience from a variety of backgrounds. About the team The Commercial Account Executive - Mid-Market role sits within GitLab’s broader Sales organization, focused on helping mid-market customers adopt and expand their use of our AI powered DevSecOps platform. You’ll be part of a distributed team of Account Executives, Sales Development, Solution Consultants, Renewals, and Partners who work asynchronously across regions to manage a broad book of business and a wide range of opportunity sizes. Our mission is to guide customers through their journey with GitLab, from first evaluation to long term value realization, by developing new business, strengthening customer relationships, and supporting healthy product adoption. We collaborate closely through shared playbooks, our sales handbook, and GitLab itself to stay aligned on territory plans, pipeline health, and best practices. For more on how we work, see the Commercial Account Executive Handbook . Remote-Global The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits <span data-sheets-formula-bar-text-style="font-size:12px;color:#000000;font-weight:normal;text-decoration:none;font-family:'Arial';font-style:nor

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role As Director, Social Media, you'll lead GitLab's global social media strategy and help people understand how GitLab is co-creating the future of software development. The role shapes how GitLab shows up across social channels, connecting our company, product, and employer stories, to build meaningful engagement with customers, users, contributors, candidates, and industry audiences. Expect to set clear priorities, guide execution, and use insights to strengthen GitLab's voice and business impact. You'll own the outcomes of GitLab's social function — strategy, budget, team development, tooling, and results — and serve as GitLab's senior-most voice on social strategy with executive stakeholders. This is a player-coach role. You'll set the strategy and stay close enough to the work to write, build, and ship alongside the team. Two Social Media Managers report to the head of corporate communication and work with you on a dotted-line basis. You'll set their strategic direction, raise the editorial and craft bar, and develop them as practitioners, including goal-setting, feedback, and career development in partnership with their manager. Influence matters in this role, which is why it calls for someone who has already led and grown social practitioners. What you’ll do Own the performance of GitLab's social function and its contribution to marketing and business goals. Lead GitLab's global organic social media strategy, channel plans, and editorial priorities. Own GitLab's YouTube strategy end to end — channel architecture, programming and series development, long- and short-form video, packaging (titles, thumbnails, metadata), search and recommendation optimization, and subscriber and watch-time growth. Partner with Growth Marketing on paid social, including briefing creative, aligning organic and paid on shared audiences and messaging, informing boosting and amplification decisions, and connecting paid performance back to organic strategy. Develop clear, audience-focused campaigns that support company, product, brand, and talent goals. Guide content planning and publishing across social channels while maintaining a consistent GitLab voice. Own the social media budget, tooling stack, and agency, freelance, and production partner relationships. Partner with teams across Marketing, Communications, Product, Sales, Talent Acquisition, and other functions to plan and deliver social programs. Build processes that support effective collaboration in GitLab's all-remote, asynchronous environment. Use social listening, audience insights, and performance data to improve content and inform broader marketing decisions. Lead the measurement framework for social — KPIs, dashboards, and reporting cadence — and report performance and learnings to marketing and executive leadership. Partner with DevRel on community engagement to help GitLab participate in relevant industry conversations with a clear, useful point of view. Build and run creator, influencer, and advocacy programs, including developer creators, GitLab community contributors, and team member advocacy. Own GitLab's employee advocacy program — grow participation across Marketing, Sales, Engineering, and Talent, equip team members with content worth sharing, and measure reach, engagement, and contribution to brand and talent goals. Partner with Communications and Talent Acquisition on enablement, and manage the advocacy platform and its adoption. Support executive and expert social presence, partnering with Communications to help GitLab leaders and technical experts show up credibly on social, including constructive conversations with C-suite executives about proposed content. Apply AI tools thoughtfully across the social workflow to help GitLab model what an AI-native marketing team looks like. Prepare for and guide responses to sensitive or fast-moving issues in partnership with the appropriate teams. What you’ll bring 10+ years in social media, including at least 5 years leading social strategy for a global brand at the senior manager level or above, and accountable for the function's results. Experience owning a social function end to end, including strategy, budget, headcount, tooling, and results as the accountable leader. Experience leading teams, agencies, and cross-functional programs, with clear ownership of and accountability for outcomes. Depth in YouTube strategy, including owning and growing a brand or business channel, and can speak to programming decisions, video formats, packaging, and the metrics that actually move a channel. Hands-on experience growing LinkedIn and X as primary channels, with judgment about what content, format, and cadence work on each. Experience with paid social programs and how organic and paid social reinforce each other, including creative for paid, audience strategy, and interpreting paid performance data. Experience connecting social media programs to broader brand, communications, product, or business priorities. Strong editorial judgment and the ability to turn complex topics into clear, engaging content. Fluency with short-form and long-form video as core social formats, including working with production partners and creators. Experience defining a measurement framework for social, including KPIs, dashboards, and reporting cadence, and presenting performance, learnings, and recommendations to executive leadership on a standing basis. Experience building or scaling an employee advocacy program, including driving adoption across multiple functions, sustaining participation beyond launch, and reporting attributed reach and business contribution Fluency with an enterprise social stack for publishing, listening, and advocacy. Ours is Sprout Social, Meltwater, and EveryoneSocial. Experience running social programs across multiple regions and languages, and judgment about what to localize versus centralize. Skill in managing multiple priorities and making sound decisions in fast-moving situations. A collaborative, inclusive approach and the ability to work effectively in a distributed, asynchronous en

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responsibilities">Associate Renewals Manager Responsibilities Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction. Execute the renewal process to ensure ARR is retained or expanded Evaluate license usage and complete the true-up requirements Understand and align customer’s business needs and goals to generate renewal quotes Provide renewals adminstration support to Renewals Managers, and Account Executives Ensure that renewals are closed on a timely basis Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval Associate Renewals Manager Requirements Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM) Demonstrated progressive experience with B2B software sales Experience with subscription GTM approaches for customer success management and renewals Effective communicator, strong interpersonal and collaboration skills Motivated, driven and results-oriented Strong negotiation, presentation and closing skills Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus. You share our values, and work in accordance with those values. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

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role This position is 100% remote and will be based in the UK, Ireland, Germany, the Netherlands. GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR) to join our growing Sales team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you'll leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's AI-powered DevSecOps platform. You'll be responsible for generating qualified meetings and pipeline for GitLab's Sales organization. Our BDRs come from a diverse background. Many have worked in closing roles previously or managed teams. We have an extensive onboarding and training program at GitLab and you'll be provided with necessary DevOps and GitLab knowledge to fulfill your role. What you’ll do Execute outbound prospecting initiatives to generate qualified meetings and pipeline in your assigned territory (Turkey/Balkans). Generate New Logo opportunities and Growth opportunities on existing customer accounts. Conduct high-level discovery conversations with target accounts to understand business needs, qualify opportunities, and create Sales Accepted Opportunities (SAOs). Meet or exceed monthly and quarterly BDR-sourced Sales Accepted Opportunity (SAO) targets (e.g., Stage 1 and Stage 3 opportunities) by consistently converting qualified prospects into opportunities. Research and prioritize target accounts using business and industry knowledge to identify key players, uncover compelling events, and develop tailored outreach strategies. Execute a multi-touch outreach cadence (call, email, social, etc.) to all prospects in your assigned territory using Outreach to maximize engagement and conversion rates. Manage, track, and accurately report all prospecting activities and pipeline in Salesforce to provide clear visibility into performance and forecast. Collaborate with Field, Corporate, and Digital Marketing, Sales, and Customer Success teams to build targeted account lists, campaigns, and call strategies. Attend regional marketing events to engage participants, generate leads, and drive qualified Sales Accepted Opportunities (SAOs). Document and continuously improve Business Development Representative processes in the GitLab handbook in partnership with your Business Development Manager. Mentor new BDR hires to help them ramp quickly and navigate key accounts. What you’ll bring Fluency in Turkish. Previous tech industry experience in an outbound sales development role is required. Positive and energetic phone skills, excellent listening skills, strong writing skills. Ability to prioritize tasks, manage a high volume of outreach, and consistently follow through on prospecting activities. Proven experience taking initiative, persisting through setbacks, and independently driving projects or activities through to successful outcomes. Alignment with our values and working in accordance with those values. Knowledge of business process, roles, and organizational structure. Proficiency in using Salesforce, Sales Navigator, and Outreach or similar prospecting and sequencing tools. The ability to travel for events such as trainings, team offsites, customer meetings, etc. Proficiency in English, our company language, is required for effective communication. About the team As part of GitLab's growing Sales team, you will work closely with the Field and Digital Marketing teams, as well as the Sales and Customer Success teams. Our BDRs come from diverse backgrounds, and we provide extensive onboarding and training so you have the DevOps and GitLab knowledge you need to succeed. You'll partner with Account Executives, working fully remote and distributed across multiple U.S. time zones, collaborating asynchronously through GitLab, video calls, and shared playbooks. This role provides a clear path for advancing to an Account Executive position within GitLab. Remote-Global How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process

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GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Position overview GitLab is looking for a strategic, commercially minded, and operationally rigorous Director of Customer Success to lead our EMEA Customer Success Management & Architecture (CSMA) and Customer Success Engineering (CSE) organizations. This leader will own the regional customer-success operating model across relationship management, adoption architecture, technical enablement, customer health, and outcome realization. The role brings together the strengths of CSMA and CSE so customers can move from implementation to adoption, measurable business outcomes, expansion, and renewal with a consistent experience. You will lead through managers and senior leaders, build a high-performing all-remote organization, and partner closely with Sales, Renewal Management, Professional Services, Support, Product, Engineering, Marketing, and Customer Success Operations. What you will do Set the regional customer-success strategy Translate GitLab’s customer-outcomes strategy into a clear EMEA plan for CSMA and CSE. Define the regional engagement model, coverage strategy, segmentation, capacity model, and operating rhythm across dedicated, pooled, and scaled motions. Establish a single view of the customer journey, from onboarding and implementation through adoption, optimization, expansion, and renewal. Ensure the organization consistently connects GitLab adoption to customer-defined business outcomes—not activity, features, or meetings alone. Represent EMEA customer needs and patterns in global Customer Success strategy and planning. Lead CSMA and CSE as one integrated organization Build strong alignment between CSMA relationship leadership and CSE technical expertise, with clear roles, handoffs, decision rights, and escalation paths. Ensure every appropriate customer has a current success plan with measurable outcomes, milestones, owners, risks, and next actions. Create a consistent approach to adoption architecture, use-case progression, technical enablement, and value realization. Develop scalable programs—such as webinars, hands-on labs, office hours, adoption plays, and executive engagements—that increase customer reach and impact. Partner with Professional Services to create continuity from implementation through adoption, including high-quality handoffs and clear ownership after delivery. Ensure CSE capacity is focused on the moments that most improve adoption, time-to-value, customer health, and expansion readiness. Drive adoption, outcomes, and GitLab platform value Make product adoption and verified customer outcomes the centre of the operating model. Build the capabilities required to help customers adopt GitLab’s strategic use cases, including GitLab Duo and the Duo Agent Platform where relevant to customer objectives. Use product-usage data, customer feedback, success-plan progress, and health signals to identify risk and prioritize intervention. Establish repeatable plays to accelerate onboarding, remove adoption blockers, increase breadth and depth of use, and support customers in achieving measurable value. Partner with Sales and Renewal Management to turn adoption progress and outcome evidence into a credible expansion and renewal narrative. Own operational excellence and business performance Establish a disciplined cadence for forecasting, customer health, risk management, pipeline inspection, capacity planning, and performance reviews. Define a balanced scorecard for CSMA and CSE that includes customer outcomes, adoption, retention health, expansion influence, coverage, productivity, quality, and team development. Improve data quality and operational consistency across Gainsight, Salesforce, reporting dashboards, and other systems of record. Ensure customer escalations are handled with clear ownership, appropriate executive engagement, and timely cross-functional coordination. Identify systemic friction in the customer journey and lead continuous-improvement initiatives that scale across EMEA and globally. Build and develop an exceptional team Recruit, develop, coach, and retain high-performing CSMA and CSE leaders and practitioners across EMEA. Set clear expectations for customer leadership, technical depth, commercial acumen, operational discipline, and collaboration. Create career paths, enablement plans, mentoring programs, and succession plans for both disciplines. Foster an inclusive, accountable, and high-trust culture consistent with GitLab’s values and all-remote ways of working. Use talent, capacity, and organizational design decisions to ensure the team can support a changing portfolio and evolving product strategy. Partner across the revenue and product ecosystem Build trusted relationships with regional Sales and Renewal Management leaders while maintaining clear accountability for CS-owned outcomes and signals. Partner with Professional Services on shared customer plans, implementation-to-adoption transitions, and services attach opportunities. Bring structured customer insight to Product, Engineering, Support, Marketing, and Enablement. Orchestrate executive engagement for strategic customers and high-severity risks. Collaborate with global Customer Success leaders to standardize what should scale and preserve the regional adaptations that improve customer impact. What success looks like Customers achieve measurable outcomes and progress through their intended GitLab use cases. CSMA and CSE operate as one coordinated team with clear ownership, effective handoffs, and a consistent customer experience. Adoption, customer health, renewal risk, and expansion signals are visible, accurate, and acted on early. GitLab’s strategic capabilities—including Duo and the Duo Agent Platform—are adopted in ways that align to customer priorities and measurable value. EMEA improves time-to-value, retention health, customer advocacy, and expansion influence. The organization has strong leadership depth, healthy talent pipelines, and a culture of accountability and continuous learning.</li

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role As a Candidate Experience Specialist, you'll shape how candidates experience GitLab from first touch through offer and handoff to our People Operations team. You'll be a key partner to Recruiters, hiring managers, and recruiting leadership, helping them execute hiring plans, coordinate interviews, and maintain accurate, transparent processes in our applicant tracking system and GitLab repositories. You'll act as a brand ambassador who embodies our values in every interaction, ensuring candidates receive timely, thoughtful communication and a consistent, high quality experience across a high volume of roles. You’ll focus on building strong relationships with hiring teams, improving and standardizing coordination workflows, and supporting GitLab's goal of hiring a qualified, diverse, and motivated team in our all-remote, global environment. What You’ll Do Collaborate with Recruiters, hiring teams, and Recruiting leadership to understand and execute the hiring plan for each job requisition. Coordinate with Recruiters to maintain accurate, up-to-date hiring process information in the applicant tracking system and GitLab repositories. Manage candidate scheduling and act as the Recruiting Coordinator to organize interviews and keep hiring processes running smoothly. Ensure candidates receive timely, thoughtful, and engaging communication at each stage of the hiring process. Help manage candidate traffic for all roles, monitoring pipelines and flagging issues or bottlenecks to the recruiting team. Create and stage employment contracts for candidates receiving offers on behalf of hiring managers and Recruiters. Partner with People Operations to create a seamless handoff for new team members joining GitLab. Promote GitLab's values, culture, and all-remote approach in every interaction, acting as a brand ambassador for potential team members. What You’ll Bring Experience supporting end to end hiring processes in partnership with recruiters and hiring managers, ideally in a fast paced or high volume environment. Skill using an applicant tracking system to schedule, track, and move candidates through interview stages; Greenhouse experience is beneficial but not required. Proficiency with Google Workspace, scheduling tools, and a willingness to learn and use additional tools. Ability to communicate clearly and professionally in writing and verbally with candidates and internal stakeholders at all levels, including executives. Demonstrated strength in organization, time management, and prioritization, with a consistent focus on meeting deadlines and maintaining attention to detail. Ability to build collaborative relationships with team members across time zones and functions while maintaining a high level of confidentiality. Interest in learning about talent acquisition and contributing to an inclusive hiring process that attracts a qualified, diverse, and motivated team. Alignment with GitLab's values and comfort working in an all remote, asynchronous environment, including flexibility in your working hours to support candidates and hiring teams across multiple time zones, with openness to transferable experience from related coordination or operations roles. About the team The Candidate Experience team partners with Recruiters, hiring managers, and People Operations to run a smooth, consistent, and inclusive hiring process across GitLab's all-remote, global organization. You'll join a collaborative group that coordinates interview logistics, manages candidate flow in our applicant tracking system, and supports offer and onboarding handoffs so candidates and hiring teams have a clear, organized experience at every stage. The team works asynchronously across time zones, using GitLab and shared documentation to stay aligned while handling high-volume hiring. Our focus is on refining processes, maintaining accurate data, and acting as brand ambassadors for GitLab's values in every candidate interaction. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is p

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role As a Customer Success Manager, you’ll help GitLab customers realize the full value of our DevSecOps platform by driving adoption, measurable outcomes, and long-term advocacy. You’ll serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, software development lifecycle, continuous integration, continuous deployment, and DevSecOps best practices. In this role, you’ll connect customer goals with GitLab capabilities, lead workshops and Centers of Excellence efforts, and translate product usage data into clear, actionable recommendations for both customers and GitLab account teams. You’ll collaborate closely with Product Management, Engineering, Sales, and Professional Services, with success in your first year measured by customer satisfaction, retention, and the strength of the strategic relationships you build. What you’ll do Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab. Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization. Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle. Measure and monitor customers’ progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives. Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments. Establish and manage regular touchpoints with customers in line with service level agreements to review strategic and technical objectives and adjust plans as needed. Collaborate closely with Product Management, Engineering, Sales, and Professional Services to streamline issue resolution, share customer feedback, and align on customer success plans. What you’ll bring Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy. Background in customer success, professional services, technical account management, or a related function with direct customer engagement. Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows. Knowledge of the software development lifecycle, including typical development pipelines and tooling. Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices. Skill in translating product usage data and technical details into clear, actionable insights for both technical and executive stakeholders. Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change. Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships. About the team The Customer Success Management team at GitLab works with customers across regions to drive adoption of the GitLab DevSecOps platform, measure and communicate outcomes, and build long-term advocacy. As a globally distributed, all-remote team, we collaborate asynchronously with Product Management, Engineering, Sales, Professional Services, and other groups to connect customer needs with GitLab’s product and services. We focus on helping our customers establish GitLab best practices, including Centers of Excellence, and on turning usage data into actionable insights that support strategic and technical objectives. #LI-DNI The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $85,200 — $144,000 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off <a href="https://handbook.gitlab.com/handbook/company/culture/in

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role As Engineering Manager for the Agent Execution group , you'll lead more than 10 engineers who build foundations for AI agents to run safely and effectively across GitLab. You'll give the group clarity, remove obstacles, and help teams move quickly while protecting what matters. You'll contribute to design reviews on sandboxing and agent observability, work alongside staff engineers, and use modern AI coding tools and agent harnesses in your work. What you’ll do Lead the Agent Tools, Agent Observability, and Runner Execution teams across frontend, backend, and AI engineering, with each team anchored by a staff engineer. Grow the group by hiring, onboarding, coaching, and developing engineers at every level. Partner with product and UX to turn ambiguous problems into shipped milestones and make prioritization tradeoffs explicit. Contribute substantively to technical design for running agents safely and effectively at scale. Establish practical standards for the group's use of AI tools, including tool selection and configuration. Coach engineers through ambiguity in a fast-changing technical space. Represent the group across GitLab's AI organization and with the teams that depend on the GitLab Duo Agent Platform. What you’ll bring Experience managing distributed engineering teams and working through technical leads and staff-level engineers. Technical judgment developed through hands-on engineering experience and fluency with modern AI coding tools and agent harnesses. Ability to guide teams in applying AI to software engineering workflows and technical decision-making. Experience delivering results in fast-paced environments with ambiguous requirements. A commitment to coaching and developing engineers in a positive, inclusive team environment. Experience building and deploying AI products; working with sandboxing, container isolation, infrastructure security, observability systems, or reliability engineering; or using Python, Ruby, Go, or TypeScript is helpful. About the team We’re building the product and infrastructure that make GitLab an effective environment for running agents across the software development lifecycle. Our three teams, Agent Tools, Agent Observability, and Runner Execution, work on areas ranging from GitLab's Model Context Protocol (MCP) server and configurable network access to agent sandboxing and transparent agent interactions across GitLab. We’re distributed across three continents and partner with teams throughout GitLab to help the GitLab Duo Agent Platform become the backbone of GitLab's AI features. A Senior Engineering Manager currently leads our group on an interim basis and will support your onboarding and remain a close partner afterward. This is an opportunity to lead a consequential group as AI changes how software is built. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $152,800 — $172,800 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualif

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role As Engineering Manager, Database Change Management, you'll lead a remote backend engineering team in the Database Excellence stage. The team owns database health and the database upgrade experience across GitLab.com and self-managed deployments. You'll guide two missions at once: keeping one of the largest PostgreSQL installations in the world within its capacity limits, and delivering a multi-year replacement of GitLab's database migration system so customer upgrades become dramatically faster and safer. Reporting to the Database Excellence stage's engineering leader, you'll build and grow a new engineering cluster in India, keep the long-horizon platform program on track, and help the team maintain production health through fully asynchronous, handbook-first ways of working. Some examples of our projects: Replacing GitLab's sequential database migration system with a dependency graph model and three-phase upgrades, helping self-managed customers stay current with fewer upgrade stops Improving database health monitoring, cloud-managed database observability, and saturation and capacity forecasting for GitLab.com and self-managed deployments What you’ll do Lead a distributed team of backend engineers working fully asynchronously across time zones. Hire, onboard, and develop an India-based engineering cluster, including intermediate engineers and a senior technical anchor. Balance the team's database health responsibilities with the multi-quarter migration system replacement so both missions continue to make progress. Protect the replatforming program's critical path by limiting production interruptions for engineers focused on it while meeting the team's operational commitments. Coach engineers from intermediate through senior levels, supporting their growth, ownership, and impact. Run the team async-first through written decision records, visible priorities, and management practices that work when team members share few or no working hours. Partner with Distribution, Quality Assurance (QA), database framework teams, Database Architecture, Database Automation, and infrastructure leadership. Represent the team's capacity, priorities, risks, and delivery status to senior engineering leadership. What you’ll bring Engineering management experience leading remote, distributed teams across many time zones, including team members with little or no overlap with your working day. Production PostgreSQL experience , including capacity planning and enough technical depth to contribute credibly to migration system and reliability design discussions without needing to own the designs. Experience leading a long-horizon platform or infrastructure program alongside operational responsibilities and keeping both on track. Hiring and team-building experience , including experience standing up a new team or site cluster, or closely related work. Strong written communication skills and experience using writing as a primary management tool. Experience coaching and developing backend engineers across multiple levels. Ability to set priorities and protect focus while maintaining production health and meeting operational commitments. Experience collaborating cross-functionally with software engineering, quality, distribution, database, and infrastructure partners. About the team We work fully asynchronously and handbook-first with Database Architecture, Database Automation, Distribution, and QA. Our work helps address the fact that roughly a third of self-managed customers are two or more upgrade stops behind. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: </stro

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GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Summary: Lead the Build team within GitLab Delivery, accountable for the strategy, execution, and operational excellence of the systems that turn GitLab source code into secure, verified, and distributable artifacts for Self-Managed and other delivery targets. The role owns the build platform foundations that make component delivery faster, more consistent, and more self-service for development teams, while ensuring artifacts are reliable for customers to install and operate. Key Responsibilities: Lead the Build team roadmap across UBT, TUBE, and the broader build platform. Own delivery of GitLab distributable artifacts, including packages, container images, and cloud marketplace images. Drive a build-once, deploy-everywhere model across Omnibus, CNG, and future delivery targets. Lead centralized dependency management and coordinated dependency updates across components. Ensure supply chain security through SBOMs, provenance, vetted dependencies, and compliant build isolation. Create self-service onboarding paths with standard CI templates, documentation, and paved paths. Improve build quality and consistency through unified build environments and validation. Establish observability, dashboards, and metrics for build pipelines and platform impact. Partner across Delivery and adjacent teams to unblock onboarding and reduce coordination overhead. What you'll bring: Proven track record building and owning large-scale distributed services, with the technical depth to dive into architecture and guide the team on technical strategy Experience in driving operational excellence and you've owned services running at four-nines (99.99%) SLOs and know what it takes to keep them there Experience leveraging AI tooling to boost team productivity, with real lessons learned from both wins and missteps A history of building and managing high-performing, accountable team cultures, including managing out when necessary Comfort driving complex projects to completion without relying on a dedicated TPM Experience leading distributed and remote teams effectively How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

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role As Director of Recruiting, Engineering and Information Technology, you’ll lead GitLab’s India-based recruiting efforts for Engineering and IT while helping shape technical hiring across the broader Asia-Pacific region. You’ll lead recruiting managers and their teams, set the regional talent strategy, and maintain direct ownership of senior and executive-level searches. Reporting to the Vice President of Talent Acquisition or an equivalent senior Talent Acquisition leader, you’ll help GitLab build exceptional technical teams in high-growth markets and create a scalable, well-documented recruiting model. You’ll serve as a trusted talent advisor to Engineering and IT leaders, using market intelligence and hiring data to guide workforce planning, organization design, and recruiting priorities. You’ll also strengthen recruiting leadership, candidate experience, and GitLab’s employer presence while supporting an all-remote, globally distributed team. What You’ll Do Lead and develop a multi-layered recruiting organization, including recruiting managers and individual contributors, supporting 100 to 200 or more Engineering and IT requisitions across India and the broader Asia-Pacific region. Build recruiting management capability through coaching, clear expectations, structured operating cadences, and development plans for managers and individual contributors. Own GitLab’s most senior and executive-level technical searches in the region, including Vice President and C-suite-adjacent leadership roles. Set sourcing, talent pipeline, and market strategies for hard-to-fill roles in artificial intelligence, machine learning, generative artificial intelligence, security, infrastructure, and emerging technologies. Advise senior Engineering and IT leaders on organization design, workforce planning, compensation considerations, talent availability, and hiring priorities. Define regional hiring metrics and reporting, surface risks and bottlenecks to senior leaders, and recommend practical solutions that support predictable, high-quality hiring. Partner with People Business Partners, Compensation, Finance, and other recruiting leaders on headcount strategy, process improvements, tooling decisions, and company-wide talent priorities. Champion diversity, inclusion, and belonging, strengthen candidate and hiring team experiences, and build an effective operating model for all-remote collaboration across regions and time zones. What you'll bring Experience leading recruiting in high-growth technology companies, including enterprise-scale or similarly complex hiring environments. Experience managing recruiting managers or leading a multi-layered recruiting organization with accountability for team performance and development. Deep experience recruiting Engineering and IT talent, from individual contributor roles through senior and executive leadership positions. A record of sourcing, engaging, and closing passive candidates for senior technical and leadership roles in competitive markets. Deep knowledge of India’s technology talent market and experience setting hiring strategy across India and the broader Asia-Pacific region. Experience leading distributed teams and large, multi-portfolio hiring plans while advising senior leaders through growth and organizational change. Clear written and verbal communication when advising senior leaders on recruiting strategy and priorities. A data-informed approach to recruiting, including experience with hiring metrics, dashboards, market intelligence, applicant tracking systems, LinkedIn Recruiter, and sourcing tools. Experience with Greenhouse is helpful. We welcome candidates with different backgrounds and transferable experience. If you’re excited about this role, please apply even if your experience doesn’t match every item listed. About the team We help GitLab build the teams needed to co-create the future of software development. We work asynchronously across time zones and partner closely with Engineering, IT, People Business Partners, Compensation, and Finance to deliver high-quality hiring, strengthen leadership capability, and build transparent, scalable recruiting practices. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-p

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role As a Commercial Account Executive for Southern Cone, you'll be the primary point of contact for prospective and existing small and medium-sized business and mid-market customers in Argentina, Chile, Uruguay, Paraguay and Bolivia. You'll help organizations with up to 1,999 team members modernize how they plan, build, secure, and ship software with GitLab's AI-powered DevSecOps platform. You'll own a broad book of business and act as a trusted advisor as you prospect, run complex sales cycles, guide customers toward clear business outcomes, support adoption, and reduce churn. You'll work closely with Sales Development, Customer Success, Renewals, Partners, Marketing, technical teams, and Sales leadership. You'll use value-based selling and structured methodologies such as MEDDPICC and Command of the Message to build a healthy pipeline, forecast accurately, and support revenue goals across a wide range of deal sizes. This role will be 100% remote and will be based in Mexico. What you’ll do Own and manage a broad small and medium-sized business and mid-market book of business in Southern Cone, driving new and expansion opportunities from prospecting through close and renewal. Focus on customer accounts with up to 1,999 team members, navigating a range of project sizes and complexity within the small and medium-sized business and mid-market segments. Articulate the value of GitLab's AI-powered DevSecOps platform, tailoring your approach to each customer's business and technical needs to support clear, outcome-focused decisions. Build and maintain a healthy pipeline through consistent outbound prospecting, qualification, and opportunity advancement, using structured methodologies such as MEDDPICC and Command of the Message. Document buying criteria, decision processes, next steps, and key stakeholders to run disciplined sales cycles and support accurate territory and forecast management. Collaborate with Sales Development, Customer Success, Renewals, Marketing, technical teams, and Partners to coordinate account strategies, co-sell, and deliver a cohesive pre- and post-sales experience. Support customer adoption of GitLab solutions, proactively work to reduce churn and contraction, and participate in quarterly forecasting and territory planning. Share win and loss insights, update the sales handbook, and serve as a clear voice of the customer through GitLab's public issue tracker. What you’ll bring Fluency in Spanish and experience selling software as a service (SaaS) solutions through value-based conversations with technical and business stakeholders, ideally including development or DevSecOps teams. Experience owning and managing a broad small and medium-sized business and mid-market territory as the primary point of contact, from prospecting through close, adoption, and expansion. Skill in building and maintaining strong customer relationships, including discovery, negotiation, and closing in support of long-term customer outcomes. Comfort driving consistent outbound prospecting, creating and maintaining a healthy pipeline, and keeping territory and forecast documentation accurate. Ability to collaborate with Sales Development, Customer Success, Renewals, Marketing, Partners, and technical teams to coordinate and carry out account strategies. Clear and structured communication skills, including presenting GitLab's DevSecOps value proposition to different audiences and documenting customer insights. Interest in GitLab, open source, and tools that support software development, with the ability to connect customer business challenges to GitLab's AI-powered DevSecOps platform. Willingness to travel to meet customers and attend events as needed. We welcome transferable sales experience from a variety of backgrounds. About the team This role sits within GitLab's broader Sales organization, focused on helping small and medium-sized business and mid-market customers adopt and expand their use of our AI-powered DevSecOps platform. You'll work with a distributed group across account management, Sales Development, Customer Success, Renewals, Marketing, Partners, and technical teams. Together, the team collaborates asynchronously across regions to manage a broad book of business and a wide range of opportunity sizes. The team guides customers from initial evaluation through long-term value by developing new business, strengthening customer relationships, and supporting healthy product adoption. You'll use shared playbooks, the sales handbook, and GitLab itself to stay coordinated on territory plans, pipeline health, and best practices. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of

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role As a Customer Success Architect, you’ll be an architectural strategic advisor to GitLab's largest and most complex customers, helping them connect our DevSecOps platform to their business goals and realize meaningful, long-term outcomes. You’ll partner closely with customers after the sale to turn pre-sales command plans into concrete success plans, guide them along the customer journey, and drive hands-on enablement, adoption, utilization, and maturity. Reporting into a Senior Manager within our North America Customer Success organization, you’ll own a book of customers, act as their primary GitLab liaison for questions and escalations, and coordinate with Product Management, Engineering, Sales, Professional Services, and Support so customers can navigate complex technical and organizational challenges with confidence. You’ll use your understanding of Git, software development lifecycles, continuous integration, continuous deployment, and DevSecOps practices to help customers adopt best practices and stay current with new GitLab capabilities. In your first year, success looks like driving customer outcomes through technical workshops and architecture guidance, developing trusted relationships with key stakeholders, increasing adoption of the GitLab platform, and strengthening retention, growth, and customer satisfaction across your portfolio. What you’ll do Lead structured Accelerator programs from discovery through measurement, including defining outcomes, establishing baselines, creating milestones, managing the customer collaboration backlog, and documenting results. Guide customers on how to best use the GitLab platform, including common DevSecOps best practices, Git workflows, CI/CD, and adoption patterns. Own a book of customers and drive adoption, retention, expansion, and overall satisfaction through ongoing strategic and technical engagement. Build and maintain Customer Success Plans, define critical goals and key performance indicators, and track progress with customers over time. Act as the primary GitLab liaison for assigned accounts, coordinating responses to questions, issues, and escalations across Support, Product Management, Sales, and Professional Services. Design and deliver structured technical enablement programs, including discovery workshops, custom workshops, and asynchronous guidance, while maintaining clear boundaries between Customer Success advisory work and Professional Services implementation. Support and lead account escalations by coordinating technical context, follow-up actions, customer communications, and clear exit criteria. Analyze GitLab usage, adoption, and maturity signals to identify risks, prioritize interventions, and recommend next steps. What you’ll bring Practical understanding of Git, common branching strategies, and modern software development lifecycles. Working knowledge of continuous integration, continuous deployment, and DevSecOps practices. Experience guiding customers through technical or architectural decisions in complex enterprise environments. Experience facilitating technical workshops, enablement programs, and structured customer adoption initiatives. Experience partnering with customers to define business outcomes and translate them into actionable success plans, key goals, and measures. Background in customer success, post-sales, or professional services roles focused on adoption, retention, and satisfaction. Ability to manage a portfolio of customers, including handling escalations and coordinating across Support, Product Management, Sales, and Professional Services. Strong communication, presentation, and organizational skills, with attention to detail and analytical thinking. Experience planning and managing projects or initiatives in technical environments, including identifying training and enablement needs. Alignment with GitLab’s values and interest in applying transferable skills from related roles or industries, with flexibility to travel as needed according to company policy. About the team We are part of GitLab’s Customer Success organization. Our mission is to help customers align the GitLab platform with their business objectives through hands-on technical enablement, driving adoption, utilization, and DevSecOps maturity while building strong, consultative relationships. As Customer Success Architects, we act as trusted advisors and key liaisons between customers and the broader GitLab ecosystem, collaborating closely with Product Management, Engineering, Sales, Support, and Professional Services to address questions, guide roadmaps, and navigate escalations. We work in an all-remote, asynchronous way, coordinating across time zones to support a focused set of strategic accounts and ensure long-term customer success. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are les

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role Join us at a pivotal moment as we scale our revenue operations globally. As Chief of Staff to the CRO, you'll serve as a strategic partner and force multiplier to our revenue leadership team, driving operational excellence and orchestrating high-impact initiatives. As part of the Office of the CRO, you'll also manage our Communications lead and CRO Initiatives Program Manager, giving you direct ownership over how the CRO's key initiatives get built and run. This highly visible role offers a unique opportunity to shape strategy at the executive level while developing your path to senior leadership. You'll work at the intersection of strategy, operations, and execution translating vision into action while maintaining the organizational agility needed in a high-growth environment. What you'll do The responsibilities encompass direct assignments driven by the CRO as well as autonomous leadership efforts informed by the feedback and key priorities of the CRO leadership team. This role will help enable communication, collaboration, strategy execution, and special projects across the CRO organization. Serve as a trusted advisor and thought partner to the CRO and revenue leadership on strategy, initiatives, and organizational priorities Drive leadership operations , including weekly executive staff meetings, QBRs, and strategic planning cycles with insights that inform decision-making Lead the CRO team's goal-setting and tracking across the global revenue organization Effectively triage escalations and drive cross-functional resolution of complex business blockers and time-sensitive customer issues Serve as CRO proxy in reviewing account plans, preparing briefing materials, and managing key customer and partner meetings with clear agendas and follow-ups Ensure timely follow-up on critical customer and partner interactions to drive business outcomes Serve as CRO Board Liaison, prepare board materials, investor updates, and collaborate on executive presentations and organizational announcements Maintain strategic partnerships with CEO's Chief of Staff, Sales Strategy & Analytics, Field Operations, Finance, and People teams to drive cross-functional alignment Develop and maintain strong relationships with executives and senior leaders to achieve project objectives and deliverables Identify delegation opportunities and optimize the CRO's time allocation to ensure focus on the highest-value strategic activities What you'll bring 8-12 years of progressive experience in strategic roles such as chief of staff, top-tier management consulting, corporate strategy, or revenue operations leadership at high-growth technology companies. You combine strategic thinking with exceptional execution skills and thrive in fast-paced, ambiguous environments. Proven track record leading cross-functional projects, influencing senior stakeholders, and delivering results in matrixed organizations Executive presence and confidence in managing conversations with Board members, C-Suite, and senior leaders across the organization Strong analytics and reporting capabilities with experience translating data into actionable insights that drive business decisions Advanced proficiency in CRM systems (Salesforce), business intelligence tools, and presentation software Demonstrated success in building scalable processes and operating systems that improve organizational efficiency Exceptional organizational and time management skills with the ability to shift priorities quickly while maintaining control across multiple projects Collaborative mindset with strong emotional intelligence and ability to work effectively across all organizational levels and functions Detail-oriented and results-driven with strong initiative, self-motivation, and a bias toward action Exceptional written communication, comfort documenting in public, and experience operating in an async environment Bachelor's degree in Business Administration, Finance, or related field (or equivalent work experience) Ability to travel as needed to support the CRO About the Team The GitLab Revenue Team builds and scales the go-to-market capabilities that power our global growth and customer success. Acting as strategic partners to customers and internal stakeholders, the team aligns revenue solutions with company objectives to acquire, expand, and retain world-class customers. The Revenue Team spans multiple functions working in coordination: Sales teams drive new business and expansion across territories and segments; Customer Success ensures adoption and value realization; Sales Strategy & Analytics provides insights and enablement; Field Operations optimizes processes and systems; and Partner teams extend our market reach through channel and alliance relationships. As a fully distributed, async-first team, the Revenue Team serves as the growth engine of the company, provides data-driven insights on pipeline and forecast, and champions initiatives that strengthen market execution while modeling the collaboration practices that enable GitLab's remote culture to thrive at scale. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please not

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role This position is based in Australia (remote) either in Sydney or Melbourne GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR) to join our growing Go To Market team. As a BDR at GitLab, you will lead the initial outreach to targeted Enterprise and Mid-Market accounts in Australia, working in conjunction with our Field and Digital Marketing teams. In this role you will leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's value proposition. You will be responsible for generating qualified meetings and pipeline for GitLab's Sales organization. Don't have extensive knowledge about GitLab yet? Don't worry! We have an extensive onboarding and training program at GitLab, and we will provide you with the necessary DevOps and GitLab knowledge to be successful in your role. What you’ll do Manage inbound lead flow and execute outbound prospecting initiatives. Conduct high-level discovery conversations in target accounts. Meet or exceed BDR sourced Sales Accepted Opportunity (SAO) volume targets. Collaborate with and leverage teammates to develop targeted lists, call strategies, and messaging to drive opportunities. Use business and industry knowledge to research accounts, identify key players, generate interest, identify compelling events, and develop accounts. Execute a variety of touches (call, email, social, etc.) on all leads in your assigned territory using Outreach.io. Manage, track, and report on all activities and results using Salesforce. Participate in documenting all processes in the GitLab handbook and update as needed with your Sales Development Manager. Collaborate with Field and Corporate Marketing to drive attendance at regional marketing events. Attend field marketing events to engage with participants, identify opportunities, and schedule meetings. Act as a mentor for new BDR hires in helping them navigate their key accounts. Collaborate with Digital Marketing to develop targeted marketing tactics against your assigned target accounts. Share innovative ideas and collaborate with the team to continuously refine BDR strategies and drive measurable results. What you’ll bring Professional proficiency in English. Proficiency in other Asian languages is a plus. Positive and energetic phone skills, excellent listening skills, and strong writing skills. A self-starter with a track record of successful, credible achievements. Knowledge of business process, roles, and organizational structure. Experience in developing Enterprise and Mid-Market business in Australia Demonstrated persistence in meeting or exceeding targets through consistent follow-up, effective objection handling, and continuous improvement. Demonstrated interest in GitLab and the DevOps space, such as staying current on GitLab releases or industry trends. Proficient in using Salesforce (incl. Salesforce reporting) and LinkedIn. Proficiency in other prospecting tools (Zoominfo, Cognism, Outreach, 6Sense, etc.) is a plus. Previous tech industry experience; experience in sales development, marketing, and/or sales; and outbound prospecting experience. About the team As part of GitLab's growing Sales team, you will work closely with the Field and Digital Marketing teams, as well as the Sales and Customer Success teams. Our BDRs come from diverse backgrounds, and we provide extensive onboarding and training so you have the DevOps and GitLab knowledge you need to succeed. You'll partner with Account Executives, working fully remote and distributed across AUNZ, collaborating asynchronously through GitLab, video calls, and shared playbooks. This role provides a clear path for advancing to an Account Executive position within GitLab. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and

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role As a Backend Engineer on the Chat Engine team, you'll build the engine behind GitLab Duo Chat, the conversational AI experience for GitLab. You'll work primarily in Python to build and maintain our agentic runtime: the Flow Registry, LangGraph flows, and the Duo Workflow Service. You'll also work in the GitLab Rails monolith, where Chat connects with the product. You'll own scoped parts of the system, ship small features and improvements with minimal guidance, and collaborate with the team on larger projects. You'll work alongside senior and staff engineers who will partner with you on design and support your growth. What you’ll do Develop secure, well-tested, and performant features and improvements for GitLab Duo Chat. Implement and extend agentic flows in Python using LangGraph, registered through the Flow Registry and served by the Duo Workflow Service. Integrate Chat capabilities with the GitLab Rails monolith, including its GraphQL application programming interface (API). Write maintainable code that meets our internal standards for a high-scale environment, including tests with every merge request. Review code within our Code Review Guidelines and respond promptly to contributions from people who don't work for GitLab. Identify technical debt and propose and implement solutions that improve the team's efficiency. Collaborate with Product Management, User Experience, and Frontend team members to improve product quality, security, and performance. Participate in Tier 2 or Tier 3 weekday, weekend, and occasional night on-call rotations to help troubleshoot product operations, security operations, and urgent engineering issues. What you’ll bring Professional experience with Python, including building and testing production services. Working proficiency with Ruby on Rails, or a willingness to learn it, since a meaningful part of Chat lives in the GitLab monolith. Exposure to, or strong interest in, building on top of large language models, including prompting, tool or function calling, evaluation, and the failure modes of non-deterministic systems. Experience designing and building APIs, including diagnosing and optimizing performance issues, and comfort working with well-documented third-party services. A security-minded development approach that applies secure coding guidelines early in the development process. Clear and concise written communication about technical problems and iterative solutions, which is essential in a remote, largely asynchronous environment. Manage work independently, organize priorities, and ask for help when an issue is taking longer than expected. Demonstrate GitLab's values by collaborating effectively in a fully remote, intensely iterative environment. Experience with LangGraph, LangChain, or a comparable agent orchestration framework. Experience with GraphQL and RSpec. Experience with the GitLab product as a user or contributor. Experience working on a remote, globally distributed team. About the team We're part of GitLab's AI Engineering organization and own the AI-powered chat experience embedded across the GitLab platform. Chat Engine is the backend-focused team within the Duo Chat group. We're backend, frontend, and AI specialists working asynchronously across time zones, using issues, merge requests, and documentation as our main collaboration tools. We focus on expanding generative and agentic AI capabilities, improving the performance and reliability of chat workflows, and strengthening the debugging and testing foundations that help us run AI features safely at scale. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $115,200 — $194,400 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity

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role As an AI Transformation Owner at GitLab, you'll shape your function's AI strategy and build the solutions that deliver it. You are the person responsible for identifying where AI can fundamentally change how your org operates, partnering with your Executive Sponsor to align on the biggest challenges, and driving measurable outcomes against them. Think of this as a product management role where the product is your org's way of working. You'll manage the full lifecycle: understanding how work flows today, deciding where AI should reshape it, prioritizing what gets built and in what order, and ensuring what ships actually gets adopted. You'll also prototype solutions, configure agents, and prove what's possible before pulling in engineering support to scale it. You will work closely with an AI Engineer who sits within the Enterprise AI team. Together you form a partnership: you bring the business context, process intelligence, and strategic prioritization. They bring the technical depth, production-grade delivery, and architecture decisions. You'll build working solutions at the no-code and low-code layer, and partner with the AI Engineer on the right approach, tooling, and structure. What you'll do Strategy & Prioritization Own your function's AI strategy, aligned with your Executive Sponsor and business priorities. Understand which metrics matter to the org, identify what will move the needle, define how you'll measure impact, and track progress over time. Map how work flows across your function end-to-end, including the handoffs upstream and downstream to other orgs. Identify where the real constraints are, not just the ones your team can see. Focus on the 100x problems: where could leveraging AI in a workflow let your org execute it orders of magnitude faster, or at 100x more volume than before? Manage intake of AI requests, ideas, and pain points from across the function, including via your Champion network. Ensure every team member has a clear route to surface what they need, rather than building independently. Prioritize strategically against business outcomes and executive guidance. Hold the line on priorities - we cannot change direction every two weeks - and ensure the AI Engineer's time is spent on the highest-impact work. Adoption & Change Management Reimagine, not just automate. Challenge your org to think beyond injecting AI into existing workflows. Work with Enterprise AI to spot opportunities to fundamentally rethink how work gets done. Drive adoption and change management together with the AI Engineer. The best AI solution is worthless if nobody uses it. Create the channels, rituals, and feedback loops that make AI visible in your function: shared spaces for teams to show what they've built, regular office hours, onboarding for new hires, and celebration of wins. Own the rollout and iteration needed to make AI initiatives stick. Coordinate with Enterprise AI to ensure your function benefits from patterns, tools, and learnings emerging across other parts of the business. Build and bridge the Champion network in your function. Champions are the peer community that extends your reach beyond what you and the AI Engineer can deliver directly. From early in the role, identify and recruit Champions across sub-teams (5-10% time, formally agreed with their manager), run a regular Champion sync, host demos to the wider function, and act as their bridge to Enterprise AI. Champions are not your reports: you coordinate them, you don't manage them. Without this network, your reach is capped. Hands-On Building & Agent Operations Build AI agents using no-code and low-code platforms (e.g. Glean, Workato, similar tools). Go from idea to working prototype without waiting for engineering. Author and iterate on skills files that define how AI agents behave. Refine instructions based on real usage and share reusable skills across the function. Configure MCP servers and tools, giving agents access to the business systems they need. Partner with the AI Engineer on what to connect and how to do it securely. Own your function's fleet of agents. Some agents will be used directly by people in your org. Those that aren't, you own. Either way, you're accountable for their performance: tracking KPIs, running evaluations after model or data changes, and iterating based on what you learn. Expect to rebuild. AI tools and models evolve fast. The agent you built last month may need to be replaced, not patched. You should be comfortable sunsetting your own work when a better approach emerges, and helping your org stay current rather than attached to what exists today. What you'll bring Business & Strategic Deep knowledge of your function's operations. You understand how work moves through your org, where it gets stuck, and why. You can trace a process end-to-end and explain how it connects to the teams around it. Strategic prioritization skills. You've managed competing demands before and can make hard calls about what matters most. You think in terms of business outcomes, not activity. A product management mindset. You naturally think about intake, backlog, iteration, and adoption. You're comfortable defining success metrics and holding yourself accountable to them. Strong communication and influence. You'll be the person saying "not yet" to some teams and "think bigger" to others. You need the credibility and interpersonal skills to make both of those conversations land. Cross-functional instincts. You default to understanding how your org's processes affect and are affected by the teams around you - not just optimising in isolation. Experience building peer networks or communities of practice. You've recruited and sustained volunteer contributors before, whether as a guild lead, champion program owner, or community organizer. You know how to motivate people whose time you don

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role As a Deal Desk Strategist, you'll be a key partner to GitLab's Asia-Pacific and Japan (APJ) Sales and Revenue teams, shaping how we structure, quote, and book deals that support our growth. You'll sit at the center of the quote-to-cash process and serve as the subject matter expert for sales-assisted quotes in Salesforce. You'll ensure deal intent is accurately captured in quotes, order forms, and bookings, and help resolve issues before they require systems or information technology support. You'll act as a trusted advisor, using your knowledge of deal structures, approvals, and contract language to guide deals toward compliant, scalable solutions that help close business. You'll work daily with Salesforce and Zuora Configure, Price, Quote (CPQ), or similar tools, to review pricing and products, validate order forms, and troubleshoot issues. When needed, you'll complete manual checks using Google Sheets, Excel, or similar spreadsheet tools. You'll partner closely with Sales, Accounts Receivable, Billing, Ecosystem, and Revenue teams to support accurate annual recurring revenue (ARR) reporting, smooth collections, and data integrity across the revenue lifecycle. In this fully remote, fast-paced environment, you'll consistently meet response service-level agreements, improve quote quality and booking accuracy, and strengthen the trusted relationship between Deal Desk and Sales as GitLab continues to expand its AI-powered DevSecOps platform. What you'll do Act as a trusted advisor and go-to resource on deal structure, quoting, order form creation, and contract options that support deal closure. Serve as the primary point of contact for Sales questions related to deal structure, opportunity booking, subscription management, and license delivery. Navigate complex deal cycles alongside Sales and partner with key internal stakeholders to fulfill deal requirements. Own the quote review process, including validating Salesforce opportunities, quotes, and order forms to ensure accurate deal structures, metrics, and downstream bookings. Review sales-assisted contracts from Salesforce for accuracy and intent, confirming that commercial terms, including price locks and billing terms, are correctly reflected and comply with revenue recognition requirements and internal policies. Partner with Sales to interpret deal intent, advise on options within GitLab's pricing and packaging framework, and troubleshoot quoting issues in Salesforce, Zuora CPQ, or related tools before engaging technical teams. Support the end-to-end quote-to-cash process by working with Billing, Accounts Receivable, Revenue Accounting, Ecosystem, and other partners to resolve subscription, invoicing, and collection issues. Analyze deal and quoting data to identify recurring issues, recommend process or configuration improvements, and create clear guidance that reduces errors and rework. Participate in regional sales forecast calls, quarterly business reviews, and end-of-quarter standups, providing clear updates on deal status, risks, and required actions. Work hours aligned with the GMT+10 time zone. What you'll bring Experience supporting quoting, pricing, opportunity booking, subscription management, and bookings within Deal Desk, billing operations, sales operations, revenue operations, or a similar quote-to-cash function. The ability to provide discounting and pricing guidance, with an understanding of standalone selling price and profitability ranges. Strong CPQ skills and technical knowledge, ideally including experience with Zuora or a similar tool, and the ability to understand how calculations and charges are generated across products and pricing models. Experience with consumption-based structures is a plus. Practical Salesforce experience, including creating and reviewing quotes, managing opportunities, and troubleshooting data or process issues to support accurate booking metrics. The ability to interpret commercial contracts and understand how legal and commercial terms, including price locks and term commitments, affect deal structure, pricing, bookings, and approvals. Strong attention to detail and a focus on accuracy across quotes, order forms, and bookings, including the ability to validate or recreate scenarios using Google Sheets, Excel, or similar tools. Strong problem-solving and troubleshooting skills, with the initiative to identify the root causes of quote-to-cash issues and partner with systems and cross-functional teams to prevent recurring errors. An understanding of revenue recognition concepts in a software-as-a-service environment and experience partnering with Finance, Billing, Accounts Receivable, Ecosystem, and Revenue teams to support compliant, timely bookings and collections. Clear, concise communication skills and the ability to advise and build trust with Sales teams in a highly collaborative, remote environment. Experience with enterprise deal structures and legal terms that may affect contract structure. The ability to prioritize your workload in line with Sales expectations and changing business needs. About the team Our Deal Desk team is responsible for the processes that power GitLab's end-to-end sales bookings, from quoting and deal structuring through contract review, booking, and handoff to billing and collections. We partner closely with Sales, Finance, Legal, Billing, and Accounts Receivable to support accurate, timely, and compliant bookings in a fully remote, asynchronous environment. You'll join a highly tenured, trusted group of Analysts and Strategists who serve as the first line of support for quotes in Salesforce, review sales-assisted contracts, and help troubleshoot quote-to-cash issues before they reach our systems teams. Together, we focus on getting the details right, maintaining strong partnerships with our Sales teams, and making it easier for customers to buy and expand with GitLab. How GitLab Supports Full-Time Employees Benefits to support your health

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role This position is 100% remote and will be based in the UK, Ireland, Germany, the Netherlands. GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR) to join our growing Sales team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you'll leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's AI-powered DevSecOps platform. You'll be responsible for generating qualified meetings and pipeline for GitLab's Sales organization. Our BDRs come from a diverse background. Many have worked in closing roles previously or managed teams. We have an extensive onboarding and training program at GitLab and you'll be provided with necessary DevOps and GitLab knowledge to fulfill your role. What you’ll do Execute outbound prospecting initiatives to generate qualified meetings and pipeline in your assigned territory. Generate New Logo opportunities and Growth opportunities on existing customer accounts. Conduct high-level discovery conversations with target accounts to understand business needs, qualify opportunities, and create Sales Accepted Opportunities (SAOs). Meet or exceed monthly and quarterly BDR-sourced Sales Accepted Opportunity (SAO) targets (e.g., Stage 1 and Stage 3 opportunities) by consistently converting qualified prospects into opportunities. Research and prioritize target accounts using business and industry knowledge to identify key players, uncover compelling events, and develop tailored outreach strategies. Execute a multi-touch outreach cadence (call, email, social, etc.) to all prospects in your assigned territory using Outreach to maximize engagement and conversion rates. Manage, track, and accurately report all prospecting activities and pipeline in Salesforce to provide clear visibility into performance and forecast. Collaborate with Field, Corporate, and Digital Marketing, Sales, and Customer Success teams to build targeted account lists, campaigns, and call strategies. Attend regional marketing events to engage participants, generate leads, and drive qualified Sales Accepted Opportunities (SAOs). Document and continuously improve Business Development Representative processes in the GitLab handbook in partnership with your Business Development Manager. Mentor new BDR hires to help them ramp quickly and navigate key accounts. What you’ll bring Positive and energetic phone skills, excellent listening skills, strong writing skills. Ability to prioritize tasks, manage a high volume of outreach, and consistently follow through on prospecting activities. Proven experience taking initiative, persisting through setbacks, and independently driving projects or activities through to successful outcomes. Alignment with our values and working in accordance with those values. Knowledge of business process, roles, and organizational structure. Proficiency in using Salesforce, Sales Navigator, and Outreach or similar prospecting and sequencing tools. Proficiency in English, our company language, is required for effective communication. Previous tech industry experience or experience in sales development, marketing, or sales is a plus. About the team As part of GitLab's growing Sales team, you will work closely with the Field and Digital Marketing teams, as well as the Sales and Customer Success teams. Our BDRs come from diverse backgrounds, and we provide extensive onboarding and training so you have the DevOps and GitLab knowledge you need to succeed. You'll partner with Account Executives, working fully remote and distributed across multiple U.S. time zones, collaborating asynchronously through GitLab, video calls, and shared playbooks. This role provides a clear path for advancing to an Account Executive position within GitLab. Remote-Global How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/"

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role As a Scale Ecosystem Sales Manager - AMER, you'll fuel GitLab's growth by turning our emerging partner ecosystem into a consistent, scalable source of new customers. You'll focus on partner-sourced Scale pipeline generation, designing and running repeatable partner-led campaigns, systematic account mapping, and whitespace analysis that surface new logo opportunities for GitLab. In this role, you'll work closely with Scale Account Executives, Field Marketing, regional sales leadership, and partners such as distributors, longtail resellers, and hyperscalers like AWS and Google Cloud to integrate partners throughout the sales cycle and accelerate marketplace transactions. You'll own programmatic partner engagement across your territory, from partner enablement and activation at scale to event-driven strategies and 1:many campaigns via partner portals and automated systems. Your work will directly support GitLab's Scale growth targets by building a measurable, partner-led demand engine. Along the way, you'll deepen your experience in partner ecosystem management, digital marketing-driven demand generation, and modern sales development methodologies, while contributing to business planning, pipeline forecasting, and clear reporting on partner impact. What you'll do Drive partner-sourced Scale pipeline generation through scalable partner programs, campaigns, and systematic account mapping initiatives. Collaborate with Scale Account Executives, Field Marketing, and regional sales leaders to integrate partners into territory planning and demand generation activities. Execute repeatable partner-led Scale campaigns aligned to regional territories, including industry plays, account blitzes, and market-specific roadshows. Identify whitespace and conduct detailed account mapping with partners to surface new logo opportunities and expand First Order reach. Build and maintain programmatic relationships with emerging partners, distributors, longtail partners, and hyperscaler partners such as Amazon Web Services (AWS) and Google Cloud, with a focus on new customer acquisition and marketplace transactions. Support partner enablement and activation programs to scale contribution across multiple partners, including hyperscaler co-sell and marketplace acceleration initiatives. Execute event-driven partner strategies, including partner alignment before events, lead capture during events, and pipeline conversion optimization after events. Manage one-to-many partner engagement through partner portals and automated systems, providing weekly pipeline forecasts, partner-sourced opportunity reports, and clear insights into campaign performance and territory impact. What you'll bring Experience in sales development, business development, or partner-driven pipeline generation in a B2B environment. Practical familiarity with partner ecosystems, including programmatic partner engagement and demand generation with distributors, longtail partners, and hyperscalers such as AWS and Google Cloud. Ability to design, execute, and optimize scalable, campaign-driven approaches to demand generation, including 1:many partner engagement and event-driven campaigns. Experience using Salesforce and modern sales development or marketing automation tools to manage, forecast, and report on partner-sourced pipeline and campaign performance. Strong analytical skills to interpret campaign results, partner activation metrics, and territory impact, and translate insights into actionable plans. Effective written and verbal communication skills, with a focus on clear, repeatable messaging and collaboration with account executives, field marketing, and regional sales leadership. Interest in GitLab, open source software, and modern software development practices, with the ability to learn and use GitLab and related tools. Openness to travel for partner events and field collaboration, and to apply transferable skills from related sales, partner, or digital marketing roles in a remote, results-focused environment. The Ecosystem Sales team focuses on building and scaling a high-impact partner network that drives Scale growth through partner-sourced pipeline and new logo acquisition. As a Scale - Ecosystem Sales Manager - AMER, you'll work as part of a distributed team that partners closely with Scale Account Executives, Field Marketing, regional sales leadership, and an emerging ecosystem of distributors, longtail partners, and hyperscalers. We collaborate asynchronously across regions to design and execute repeatable, campaign-driven motions, integrate partners into territory planning, and turn partner programs into measurable demand generation at scale. We are focused on expanding partner-sourced impact, improving systematic account mapping and whitespace identification, and building programmatic motions that make it easier for partners to acquire and grow new GitLab customers. #LI-JH1 How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office<

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the Role GitLab.com is being rebuilt as a horizontally scalable cluster. Two primitives make that possible: Organizations , the tenant boundary that makes a customer's data a single addressable, portable unit, and Cells , independent GitLab instances that host those Organizations and can be provisioned on demand across clouds and regions. The target is a 100x increase in headroom for GitLab.com, delivered without customers ever seeing a cell. Same domain, same URLs, same product — a substrate underneath that scales by adding capacity rather than by negotiating with a single database. The boundary we are building is worth more than the scale it unlocks. An isolated Organization can guarantee where its data lives and what travels with it. That turns data residency, regional control, in-region AI and search compute, and enforceable tenant-level policy into product capabilities rather than deployment exceptions. It is the foundation for a class of enterprise and regulated-market offerings that a shared-instance architecture cannot support. We are hiring a Director of Engineering in India to lead this charter. You will build and run the engineering organization that takes Cells from first production migrations to the default way GitLab.com operates. What you will do Delivery of the Cells and Organizations roadmap — cell provisioning and lifecycle, the routing and topology layer, organization data migration tooling, and feature parity across the platform. Migration execution. Cohort-based movement of customer Organizations onto cells with zero data loss, verified rollback, and no downtime outside the tenant in flight. A multi-cloud, multi-region cell footprint and the architectural decisions that govern what stays cell-local and what crosses boundaries. The engineering organization. Hire, level, and develop managers and senior ICs across several teams. Set the technical bar and the operating cadence. Cross-functional leadership. This charter touches nearly every product group at GitLab. You will drive commitments and sequencing with peer engineering leaders, Product, Infrastructure, and Security — much of it asynchronously, across time zones, in public issues and merge requests. How success is measured Customer Organizations running on cells in production, migrated cleanly and on schedule. Availability and latency improvements attributable to isolation and load distribution. Infrastructure cost per unit of capacity trending down as the footprint grows. Throughput and retention of the teams you build. What you will bring Engineering leadership at director scale Experience leading multiple teams through managers (roughly 25–60 engineers), including hiring and developing managers. A track record of shipping multi-quarter infrastructure programs with hard external dependencies — the kind where the hardest problem is sequencing across ten teams, not writing the code. Comfort operating as a peer to VPs and staff-plus engineers: you can hold an architectural position on technical merit and change it when the evidence changes. Strong written communication. GitLab is remote and asynchronous by default; influence here is exercised in documents. Distributed systems depth You have built and operated large-scale distributed systems in production — multi-tenant SaaS, sharded or cell-based architectures, control planes, or data platforms at comparable scale. Working fluency in relational database scaling (partitioning, sharding, replication), data migration at scale, and request routing. Real operational experience: incident command, capacity planning, and designing for blast-radius containment. Cloud infrastructure at depth on at least one major provider, ideally more than one. AI-native engineering You understand what agentic access patterns do to a platform's read volume, concurrency, and authorization model, and you design for that rather than retrofitting it. You use AI tooling in your own engineering practice and have raised the bar for it across a team. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions

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GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Backend Engineer on the Geo team, you'll design, build, and maintain the backend services that power GitLab Geo, Disaster Recovery, and Backup and Restore. Working primarily in Ruby on Rails and PostgreSQL, you'll improve replication, verification, failover, and data migration for large self-managed and GitLab Dedicated environments. You'll collaborate with Database Engineering, Infrastructure, GitLab Dedicated, and other teams to help distributed customers access repositories faster and recover reliably, while maintaining a high bar for observability, careful rollout, and operational resilience. What you’ll do Design, build, and maintain backend functionality for Geo, Disaster Recovery, and Backup and Restore using Ruby on Rails and related services. Improve replication and verification workflows for repositories and related data, with a focus on performance, correctness, and operational simplicity. Use PostgreSQL features, including logical replication, to support Geo, GitLab Dedicated migrations, and future Cells architectures. Measure and reduce replication lag and verification failures through logs, metrics, and alerts, identifying disaster recovery risks early. Collaborate with Database Engineering, Infrastructure, GitLab Dedicated, Tenant Scale, and other teams on initiatives that affect Geo and migrations. Participate in incident response and post-incident reviews, then turn findings into product and operational improvements. Partner with Support, Site Reliability Engineering, and Customer Success on Requests for Help, customer escalations, complex migrations, and incidents where Geo capabilities are critical. Own projects from proposal and design through implementation, review, rollout, and production monitoring, while providing constructive feedback on merge requests. What you’ll bring Experience building and maintaining Ruby on Rails applications in production environments. Experience with PostgreSQL or similar relational databases, including replication, indexing, and performance tuning. Understanding of distributed systems and data replication concepts, including consistency, eventual consistency, and failure modes. Experience building and operating background job or worker systems, such as Sidekiq, including monitoring and retry strategies. Knowledge of replication and verification patterns, such as ordered event delivery and checksums, and experience debugging issues such as replication lag. Experience operating or debugging large production deployments across installation methods, operating systems, or cloud providers. Familiarity with recovery point objective (RPO), recovery time objective (RTO), planned failover, and backup and restore for stateful systems. About the team The Geo group is part of GitLab's Platforms Engineering organization and works closely with GitLab Dedicated, Database Engineering, Infrastructure, and Tenant Scale teams. Our work includes cross-team initiatives such as GitLab Dedicated migrations and the Cells architecture. We work asynchronously, with regular planning and retrospectives and a high bar for operational ownership, incident management, testing, and rollout safety. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: </stro

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role As a Commercial Account Executive for Northern Cone, you'll be the primary point of contact for prospective and existing small and medium-sized business and mid-market customers in Andean, Central America and Caribbean. You'll help organizations with up to 1,999 team members modernize how they plan, build, secure, and ship software with GitLab's AI-powered DevSecOps platform. You'll own a broad book of business and act as a trusted advisor as you prospect, run complex sales cycles, guide customers toward clear business outcomes, support adoption, and reduce churn. You'll work closely with Sales Development, Customer Success, Renewals, Partners, Marketing, technical teams, and Sales leadership. You'll use value-based selling and structured methodologies such as MEDDPICC and Command of the Message to build a healthy pipeline, forecast accurately, and support revenue goals across a wide range of deal sizes. This role will be 100% remote and will be based in the US or Mexico. What you’ll do Own and manage a broad small and medium-sized business and mid-market book of business in Northern Cone, driving new and expansion opportunities from prospecting through close and renewal. Focus on customer accounts with up to 1,999 team members, navigating a range of project sizes and complexity within the small and medium-sized business and mid-market segments. Articulate the value of GitLab's AI-powered DevSecOps platform, tailoring your approach to each customer's business and technical needs to support clear, outcome-focused decisions. Build and maintain a healthy pipeline through consistent outbound prospecting, qualification, and opportunity advancement, using structured methodologies such as MEDDPICC and Command of the Message. Document buying criteria, decision processes, next steps, and key stakeholders to run disciplined sales cycles and support accurate territory and forecast management. Collaborate with Sales Development, Customer Success, Renewals, Marketing, technical teams, and Partners to coordinate account strategies, co-sell, and deliver a cohesive pre- and post-sales experience. Support customer adoption of GitLab solutions, proactively work to reduce churn and contraction, and participate in quarterly forecasting and territory planning. Share win and loss insights, update the sales handbook, and serve as a clear voice of the customer through GitLab's public issue tracker. What you’ll bring Fluency in Spanish and experience selling software as a service (SaaS) solutions through value-based conversations with technical and business stakeholders, ideally including development or DevSecOps teams. Experience owning and managing a broad small and medium-sized business and mid-market territory as the primary point of contact, from prospecting through close, adoption, and expansion. Skill in building and maintaining strong customer relationships, including discovery, negotiation, and closing in support of long-term customer outcomes. Comfort driving consistent outbound prospecting, creating and maintaining a healthy pipeline, and keeping territory and forecast documentation accurate. Ability to collaborate with Sales Development, Customer Success, Renewals, Marketing, Partners, and technical teams to coordinate and carry out account strategies. Clear and structured communication skills, including presenting GitLab's DevSecOps value proposition to different audiences and documenting customer insights. Interest in GitLab, open source, and tools that support software development, with the ability to connect customer business challenges to GitLab's AI-powered DevSecOps platform. Willingness to travel to meet customers and attend events as needed. We welcome transferable sales experience from a variety of backgrounds. About the team This role sits within GitLab's broader Sales organization, focused on helping small and medium-sized business and mid-market customers adopt and expand their use of our AI-powered DevSecOps platform. You'll work with a distributed group across account management, Sales Development, Customer Success, Renewals, Marketing, Partners, and technical teams. Together, the team collaborates asynchronously across regions to manage a broad book of business and a wide range of opportunity sizes. The team guides customers from initial evaluation through long-term value by developing new business, strengthening customer relationships, and supporting healthy product adoption. You'll use shared playbooks, the sales handbook, and GitLab itself to stay coordinated on territory plans, pipeline health, and best practices. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of

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role This position is 100% remote and will be based in the UK, Ireland, Germany, the Netherlands. GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR) to join our growing Sales team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you'll leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's AI-powered DevSecOps platform. You'll be responsible for generating qualified meetings and pipeline for GitLab's Sales organization. Our BDRs come from a diverse background. Many have worked in closing roles previously or managed teams. We have an extensive onboarding and training program at GitLab and you'll be provided with necessary DevOps and GitLab knowledge to fulfill your role. What you’ll do Execute outbound prospecting initiatives to generate qualified meetings and pipeline in your assigned territory. Generate New Logo opportunities and Growth opportunities on existing customer accounts. Conduct high-level discovery conversations with target accounts to understand business needs, qualify opportunities, and create Sales Accepted Opportunities (SAOs). Meet or exceed monthly and quarterly BDR-sourced Sales Accepted Opportunity (SAO) targets (e.g., Stage 1 and Stage 3 opportunities) by consistently converting qualified prospects into opportunities. Research and prioritize target accounts using business and industry knowledge to identify key players, uncover compelling events, and develop tailored outreach strategies. Execute a multi-touch outreach cadence (call, email, social, etc.) to all prospects in your assigned territory using Outreach to maximize engagement and conversion rates. Manage, track, and accurately report all prospecting activities and pipeline in Salesforce to provide clear visibility into performance and forecast. Collaborate with Field, Corporate, and Digital Marketing, Sales, and Customer Success teams to build targeted account lists, campaigns, and call strategies. Attend regional marketing events to engage participants, generate leads, and drive qualified Sales Accepted Opportunities (SAOs). Document and continuously improve Business Development Representative processes in the GitLab handbook in partnership with your Business Development Manager. Mentor new BDR hires to help them ramp quickly and navigate key accounts. What you’ll bring Fluency in German Positive and energetic phone skills, excellent listening skills, strong writing skills. Ability to prioritize tasks, manage a high volume of outreach, and consistently follow through on prospecting activities. Proven experience taking initiative, persisting through setbacks, and independently driving projects or activities through to successful outcomes. Alignment with our values and working in accordance with those values. Knowledge of business process, roles, and organizational structure. Proficiency in using Salesforce, Sales Navigator, and Outreach or similar prospecting and sequencing tools. Proficiency in English, our company language, is required for effective communication. Previous tech industry experience or experience in sales development, marketing, or sales is a plus. About the team As part of GitLab's growing Sales team, you will work closely with the Field and Digital Marketing teams, as well as the Sales and Customer Success teams. Our BDRs come from diverse backgrounds, and we provide extensive onboarding and training so you have the DevOps and GitLab knowledge you need to succeed. You'll partner with Account Executives, working fully remote and distributed across multiple U.S. time zones, collaborating asynchronously through GitLab, video calls, and shared playbooks. This role provides a clear path for advancing to an Account Executive position within GitLab. Remote-Global How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/re

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role As a Commercial Account Executive, you’ll be the primary connection between GitLab and mid-market customers, working with organizations of up to 4,000 team members to help them adopt and expand the world’s most comprehensive AI-powered DevSecOps platform. You’ll own a broad book of business across a wide range of opportunity sizes, guiding small, fast-growing teams as well as more complex projects as they modernize their software delivery with GitLab. Reporting to an Area Sales Manager and partnering closely with business development, marketing, and technical teams, you’ll run the full sales process: shaping the customer’s journey, documenting buying criteria and processes, ensuring accurate pipeline based on evidence, and sharing root-cause insights on wins and losses. In your first year, you’ll focus on building trusted relationships, delivering meaningful business outcomes for customers, and being the voice of the customer internally by contributing ideas to our public issue tracker and improving our sales handbook. What you’ll do Report to an Area Sales Manager and own a broad book of Enterprise business, from new prospects to growing existing accounts. Manage the full sales cycle for Enterprise prospects, from discovery and solution alignment through negotiation and close. Support GitLab for Enterprise prospects by clearly articulating our DevSecOps value proposition and aligning it to customer business outcomes. Analyze wins and losses, contribute to root cause analyses, and share lessons learned with account managers, marketing, and technical teams. Document and maintain accurate buying criteria, buying processes, next steps, and owners to ensure a reliable, evidence-based pipeline. Contribute to improving our sales handbook and processes by documenting best practices and opportunities for refinement. Provide account leadership and direction across pre- and post-sales, partnering closely with technical teams and customer success. Represent the voice of the customer by contributing product feedback and ideas to our public issue tracker. What you’ll bring Proven success in software sales, ideally in a Enterprise market context, managing a varied book of business. Ability to guide customers through the full buying journey, including defining buying criteria, mapping buying processes, and driving clear next steps. Effective communication and interpersonal skills to collaborate with business development, marketing, technical teams, and sales management. Experience documenting and maintaining accurate pipeline data and account plans based on evidence rather than assumptions. Skill in conducting and contributing to win/loss and root cause analyses, and sharing insights to improve team performance and processes. Proficiency in negotiation, presenting to customer stakeholders, and leading commercial discussions to close opportunities. Interest in GitLab, open source software, and preferably familiarity with Git, software development tools, or application lifecycle management. Alignment with GitLab’s values and an interest in contributing from diverse or transferable sales backgrounds, with willingness to travel in line with company policy. Fluent German language skills (required). About the team The Commercial & Enterprise Sales team focuses on helping growing organizations adopt and expand GitLab’s AI-powered DevSecOps platform across their software delivery lifecycle. You’ll join a distributed group of Account Executives, sales managers, and business development team members who collaborate asynchronously across regions to manage a broad book of business in the mid-market segment. We partner closely with marketing, sales development, and technical teams to run an efficient, transparent sales process, document what works in our sales handbook, and represent the voice of the customer back into GitLab. We focus on opportunities like supporting customers through toolchain consolidation, driving platform adoption, and sharing learnings from wins and losses to continuously improve how we sell and support GitLab. #LI-CW1 How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our <a href="https://h

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role As an Associate Solutions Architect for GitLab's SMB EMEA Sales team, you'll be a trusted advisor to GitLab prospects and customers, helping them understand how GitLab's DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You'll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you'll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. You'll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab's differentiated position in an AI-driven DevSecOps landscape. What you'll do You help drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, you also support and enable the successful adoption of the GitLab platform by our SMB EMEA Customers. You work collaboratively with Sales, Customer Success, Engineering, Product Management, and Marketing organizations to realize customer value. Key milestones include: In the first 30 days, successful completion of the Solutions Architect Onboarding plan. Within two months, collaborate closely with your peers to gain comprehensive knowledge of the GitLab platform, DevOps practices, and associated technologies and learn through shadowing our value selling approach. Within three months you start to engage with customers, both onsite and remote, in a technical consultancy and advisor role during the pre-sales process while providing technical assistance and solution guidance. In partnership with the sales team, you formulate and execute a sales strategy to exceed revenue targets through the adoption of GitLab. With comprehensive knowledge of the GitLab platform and associated technologies, you educate SMB customers on the value proposition of GitLab while participating in discussions throughout the organization to ensure successful GitLab deployment. You guide technical evaluations via POC/POV ownership, RFP/audit support, and workshop design. You build relationships with people within customer environments to enable them to be GitLab advocates. Serve as the customer advocate to other GitLab teams, including Product Development, Sales, and Marketing. Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others. Maintain specialty competency in one or more technologies related to GitLab's market focus through activities such as training, certification, and creation of working examples for reuse internally and by customers and partners What you'll bring 1-2+ years of experience engaging with customers in pre-sales, consulting, or similar roles, guiding them through solution design and evaluation. Experience or an eagerness to understand the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows. Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams. Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments. Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers. Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing. Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields German OR French language fluency - desirable About the team We, the Solutions Architect team, are part of GitLab's Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities across our SMB EMEA Sales Segmentation and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab's AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape. How GitLab will support you Be nefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan <a href="https://handbook.gitlab.com/hand

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role As an Associate Solutions Architect for GitLab's SMB EMEA Sales team, you'll be a trusted advisor to GitLab prospects and customers, helping them understand how GitLab's DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You'll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you'll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. You'll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab's differentiated position in an AI-driven DevSecOps landscape. What you'll do You help drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, you also support and enable the successful adoption of the GitLab platform by our SMB EMEA Customers. You work collaboratively with Sales, Customer Success, Engineering, Product Management, and Marketing organizations to realize customer value. Key milestones include: In the first 30 days, successful completion of the Solutions Architect Onboarding plan. Within two months, collaborate closely with your peers to gain comprehensive knowledge of the GitLab platform, DevOps practices, and associated technologies and learn through shadowing our value selling approach. Within three months you start to engage with customers, both onsite and remote, in a technical consultancy and advisor role during the pre-sales process while providing technical assistance and solution guidance. In partnership with the sales team, you formulate and execute a sales strategy to exceed revenue targets through the adoption of GitLab. With comprehensive knowledge of the GitLab platform and associated technologies, you educate SMB customers on the value proposition of GitLab while participating in discussions throughout the organization to ensure successful GitLab deployment. You guide technical evaluations via POC/POV ownership, RFP/audit support, and workshop design. You build relationships with people within customer environments to enable them to be GitLab advocates. Serve as the customer advocate to other GitLab teams, including Product Development, Sales, and Marketing. Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others. Maintain specialty competency in one or more technologies related to GitLab's market focus through activities such as training, certification, and creation of working examples for reuse internally and by customers and partners What you'll bring 1-2+ years of experience engaging with customers in pre-sales, consulting, or similar roles, guiding them through solution design and evaluation. Experience or an eagerness to understand the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows. Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams. Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments. Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers. Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing. Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields German OR French language fluency - desirable About the team We, the Solutions Architect team, are part of GitLab's Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities across our SMB EMEA Sales Segmentation and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab's AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape. How GitLab will support you Be nefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan <a href="https://handbook.gitlab.com/hand

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role As a Senior AI Engineer at GitLab, you'll help build the foundation for GitLab's transformation into an AI-first company. Reporting to the Director, Enterprise AI, you'll be a hands-on technical leader responsible for delivering internal AI-powered solutions that drive measurable business outcomes. Building fast matters, but it's not enough on its own. This role starts with understanding the real problem: mapping how work moves across teams, tools, and handoffs, identifying the true constraint, and validating whether AI is the right solution before you begin development. From there, you'll take ownership from discovery through deployment, combining strong engineering skills with systems thinking and business understanding. Your initial focus will span Sales, Marketing, and Customer Support, where you will embed AI solutions into key systems and workflows. This role offers the opportunity to shape how GitLab team members work, improve flow across the organization, and help advance our mission in a remote, asynchronous, and values-driven environment. What you'll do Diagnose business problems before building solutions. Map workflows, identify constraints, and confirm whether AI is the right intervention. Be prepared to say "this doesn't need AI" when that's the honest answer. Own AI initiatives end-to-end, from stakeholder discovery and technical design through implementation, deployment, and iteration. Design, develop, and ship AI-powered solutions quickly, delivering working prototypes in days, not months, with a focus on practical outcomes and measurable business value. Improve organizational flow by building solutions that reduce bottlenecks, shorten lead times, and increase throughput. Measure success using flow metrics alongside adoption and ROI. Integrate AI capabilities into existing systems and workflows using APIs, orchestration tools, and modern AI platforms, including GitLab Duo Agent Platform, where appropriate. The right tool wins, whether that's custom code, a platform, or a well-crafted prompt. Be Customer Zero: leverage and showcase GitLab's AI offerings wherever possible, feeding real-world usage insights back to R&D. Partner closely with stakeholders across functions to understand the real constraints. Ask the right questions, bridge technical and non-technical perspectives, and align on outcomes before jumping to solutions. Define and track success through business metrics, flow metrics, and feedback loops that make performance visible and actionable. Contribute to technical direction by evaluating tools, documenting patterns, and creating reusable foundations that help the team scale its impact. What you'll bring A Technologist at Heart - Genuinely invested in technology, the foundational and the cutting-edge in equal measure. You're as energised by a well-designed API integration as you are by the latest foundation model release. You reach for the simplest solution that solves the problem well, rather than forcing new technology when proven approaches would do. AI is a powerful part of your toolkit, but it sits on top of solid engineering fundamentals, not in place of them. Competent, Confident Coding Skills - You can build working solutions end-to-end, write clean and maintainable code, and debug effectively. Whether your skills were honed in a traditional engineering role, through building automations, or shipping side projects, what matters is that you can deliver production-quality work independently. AI & LLM Technical Depth - Strong proficiency in at least one modern scripting language (Python, JavaScript/TypeScript, or similar) and a solid understanding of REST APIs, GraphQL, and integration patterns. Deep, practical experience with modern AI technologies, specifically: Prompt engineering as a core discipline: designing effective system prompts, managing context windows, structuring multi-turn interactions, evaluating output quality, and iterating systematically on prompt design. Model selection and cost-performance trade-offs: understanding when a smaller fine-tuned model outperforms a general-purpose large one, when RAG is the right architecture versus expanding the context window, and how to make principled decisions about capability versus cost. Agentic architecture patterns: tool use, multi-agent orchestration, human-in-the-loop designs, guardrails, evaluation frameworks, and production-grade reliability patterns.Practical fluency across the LLM ecosystem: hands-on experience with models from Anthropic, OpenAI, open-source alternatives, and the judgment to know which to reach for and when. AI Safety & Risk Awareness - You think critically about how the solutions you build could be exploited, misused, or produce unintended consequences. You know how to design appropriate guardrails (input validation, output filtering, access controls, prompt injection defences, and data leakage prevention) and you treat these as first-class engineering concerns. Systems Thinking & Diagnostic Rigour - The ability to look at a complex process and see the constraint. Comfortable mapping how work flows end-to-end, identifying bottlenecks, and tracing problems to root causes before proposing solutions. You instinctively ask "what's actually blocking flow here?" before asking "what model should I use?" Business System Expertise - Familiarity with the landscape of enterprise business systems, CRM (Salesforce), marketing automation (Marketo), support platforms (Zendesk), integration and orchestration tools (Workato), AI platforms (Relevance AI), and enterprise search and knowledge tools (Glean). You don't need deep experience with all of these, but to understand what they do, how they fit together, and be willing to build with and across them. A strong understanding of enterprise data models and workflows is essential. Broad Functional Understanding - Ability to have meaningful conversations with stakeholders across diverse do

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you will be recognised and rewarded with strong career and salary progression. Responsibilities Help prospects find the specific value they seek (this is the product you are looking for) Collaborate with our diverse international team to push us on the leading edge of our fields Learn to be a product expert and confidently answer product questions from prospects Discover how to be an expert in SaaS for recognition programs Master our sales technology stack Support the complete sales cycle, from qualified lead to close Skillfully navigate consultative sales discussions and live demos Essentials Applications are open to all experience levels, with a minimum of 1 year proven success in SaaS sales or a similar role Must live in Europe Digital native, with enthusiasm for technology Discipline and self-motivation (key to success in remote work) Loads of energy, humour, passion, and empathy Genuine interest to help provide amazing value for people Superior communication skills Commitment to continuous improvement You have access to fast, reliable internet and a dedicated space to work without distractions Meet and exceed measurable performance goals to succeed and progress in this role What we offer Work-life balance 38 hour work week, Monday to Friday (your weekends are yours) 20 days paid annual leave 20 days paid parental leave (available after one year) 12 days paid public holidays (your local country/region public holidays) Your birthday is a holiday every year Personal development and wellbeing Commitment to continued learning and development A culture of promoting work life balance Access to mental health support Location and compensation Full-time role, based remotely, work anywhere within Europe No commission structure. Competitive salary, indexed to your experience and location Budget for computer and office equipment (pending 6 month probationary period) Respect, growth and stability Friendly, sociable, responsible, collaborative team (a great place to be) Respect for each other’s time, value and contribution Regular communication with global team via chat and video calls Dynamic, young, growing tech company leveraging all the latest tech tools and leading industry trends Stable, bootstrapped, independent business (no VCs calling the shots)

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GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes. Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook . What You’ll Do Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives Know the GitLab platform, our more common best practices, and use cases in order to guide the customer Understand the customer journey and be able to guide them on future adoption Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction Remain knowledgeable and up-to-date on GitLab releases Provide immediate onboarding activities Work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals Program manage account escalations Provide insights with respect to the availability and applicability of new features in GitLab as relevant Support GitLab Services in identifying and recommending training opportunities What You’ll Bring Understanding of Git and typical branching strategies Knowledge of software development lifecycle and development pipeline Understanding of continuous integration, continuous deployment, DevSecOps Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention Experience partnering with customers to define and achieve business outcomes Familiarity working with customers of sizes relevant to the assigned segment Exceptional verbal, written, organizational, presentation, and communications skills Detailed oriented and analytical Strong team player but self-starter Project management experience & skills Strong technical, analytic, and problem-solving skills Alignment with our values, and willingness to work in accordance with those values Ability to travel if needed and comply with the company’s travel policy Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions Fluent German About the team The Customer Success Architect (CSA) team focuses on hands-on technical enablement, adoption, utilization and maturity - while maintaining strong customer relationships and business alignment. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also <a href="https://about.gitlab.com/handbook/people-

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we need someone who can keep up. Our software isn’t your average plug-and-play; it has a steep learning curve so you’ll need to be technically savvy while also being the kind of person clients genuinely enjoy talking to. If you’ve got SaaS in your DNA, thrive in async/remote environments, and can juggle multiple threads without breaking a sweat — keep reading. The role You’ll join a lean, high-performing global support team working across two SaaS products, Award Force and Good Grants. Day to day you’ll be communicating with colleagues and clients across countries, cultures, and time zones. Support happens across email tickets, phone, and 1-1 Zoom calls. Once you’ve leveled up on product knowledge, you’ll run onboarding sessions and client meetings covering issue resolution, best practices, and product adoption. You’ll also be hands-on with bug testing and reporting, feeding considered feedback to our product teams— always pushing to make our products better. We have a startup mindset. We experiment with new tools, iterate on processes, and move fast. Got a great idea? Pitch it. We’re not big on bureaucracy, only results. We don’t expect you to be a slave to your chair but flexibility is a must. You’ll need to tick these boxes You’re based in the UTC +1 or +2 timezone range. This is non-negotiable. Our European team and clients operate in this window and we don’t allow shift work. If you live outside this range, this one’s not for you 2+ years of professional experience, ideally in a SaaS support or client-facing role Native-level English fluency (bilingual? Even better!) Terms like HTML, CSS, JS, API, integrations, dev console, staging & production environments, GitHub repos, and database queries don’t make you flinch. You don’t need to write code, but you need to get it You’ve got exceptional interpersonal and communication skills—written and verbal Client calls energise you. Four to five Zoom meetings a day? Bring it on You’re a natural problem solver who loves helping others untangle theirs Your writing is clean, well-structured, and detail-oriented You’re curious by nature and love learning new things You’re not allergic to upselling or fielding “sales-y” questions You’re organised and process-driven. Multiple tools for different workflows? No problem — you thrive in that setup You’re self-motivated and independent, but you also value being part of a tight-knit team Remote work isn’t just something you dabble in—it’s where you do your best work. You’ve got fast, reliable internet and a distraction-free workspace ready to go Responsibilities Product support Go deep on product knowledge through self-driven learning—become the expert Be the first point of contact on all inbound support via email/tickets, phone, and eventually live chat Run 1-1 Zoom sessions with clients for technical consultation and query resolution Maintain our consistently impressive first-reply-time metric (yeah, we’re proud of it) Provide technically accurate responses backed by hands-on testing of scenarios Collaborate with engineering to squash bugs and keep clients in the loop with timely updates Spot patterns in user issues and flag them for product improvement Be seriously good with clients Speed matters. Respond quickly and decisively Listen deeply—get to the root of the issue and own it until it’s resolved Treat every client interaction with genuine respect and appreciation Build trusting, long-term relationships rooted in honesty and transparency

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role Commercial Named Account Executives are the primary point of contact between prospective and existing customers of GitLab within the top end of the mid-market, which currently works with companies that employ between 250 to 3,999 employees. These GitLab team members manage the spectrum of project sizes, ranging from small fast growing teams in smaller agile organizations to complex enterprise projects advising on the journey with GitLab to achieve specific business outcomes. Commercial Named AEs work closely in tandem with the business development team and sales management to manage a broad book of business spread over a large opportunity value range and focus on exceeding client expectations. This person must be located in Eastern or Central Timezones. What you'll do Meet or exceed quota while fostering strong customer relationships Articulate the value of GitLab to our Commercial prospects and customers in the US Eastern region Take ownership of and act as the CEO for the book of business in your territory: Document the buying criteria & process, next steps & owners Build a strong pipeline through a healthy cadence of prospecting activity Prospect and close new business to expand your territory Ensure adoption of our solutions and do your best to avoid churn and contraction Work and collaborate with our Partner ecosystem to drive new business and value for our customers Create an accurate forecast for each quarter against your plan/budget Drive attendance to our events, which you will be part of to further network with current and prospective customers Contribute to root cause analyses on wins/losses. Communicate lessons learned to the team, including account managers, the marketing team, and the technical team. Contribute to documenting improvements in our sales handbook Collaborate with cross-functional teams, such as Customer Success, Renewals, Sales Development, etc. to provide account leadership, ensuring a good outcome for our customers in the pre- and post-sales process Be the voice of the customer by contributing product ideas to our public issue tracker Master MEDPICC and Command of the Message on all opportunities What you'll bring A true desire to see customers benefit from the investment they make with GitLab Demonstrated progressive experience with SaaS sales through pitching on value to development team (preferably devops) Interest in GitLab, and open source software Ability to leverage established relationships and proven sales techniques for success Effective communicator, strong interpersonal skills Motivated, driven and results oriented Excellent negotiation, presentation and closing skills Preferred experience with Git, Software Development Tools, Application Lifecycle Management You share our values , and work in accordance with those values. Ability to travel regularly to meet with customers in person and comply with the company’s travel policy Remote-Global The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $79,900 — $141,000 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan <a href="https://handbook.gitlab.com/handbo

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role Commercial Named Account Executives are the primary point of contact between prospective and existing customers of GitLab within the top end of the mid-market, which currently works with companies that employ between 250 to 3,999 employees. These GitLab team members manage the spectrum of project sizes, ranging from small fast growing teams in smaller agile organizations to complex enterprise projects advising on the journey with GitLab to achieve specific business outcomes. Commercial Named AEs work closely in tandem with the business development team and sales management to manage a broad book of business spread over a large opportunity value range and focus on exceeding client expectations. This person must be located in Central, Mountain, or Pacific Timezones. What you'll do Meet or exceed quota while fostering strong customer relationships Articulate the value of GitLab to our Commercial prospects and customers in the US Eastern region Take ownership of and act as the CEO for the book of business in your territory: Document the buying criteria & process, next steps & owners Build a strong pipeline through a healthy cadence of prospecting activity Prospect and close new business to expand your territory Ensure adoption of our solutions and do your best to avoid churn and contraction Work and collaborate with our Partner ecosystem to drive new business and value for our customers Create an accurate forecast for each quarter against your plan/budget Drive attendance to our events, which you will be part of to further network with current and prospective customers Contribute to root cause analyses on wins/losses. Communicate lessons learned to the team, including account managers, the marketing team, and the technical team. Contribute to documenting improvements in our sales handbook Collaborate with cross-functional teams, such as Customer Success, Renewals, Sales Development, etc. to provide account leadership, ensuring a good outcome for our customers in the pre- and post-sales process Be the voice of the customer by contributing product ideas to our public issue tracker Master MEDPICC and Command of the Message on all opportunities What you'll bring A true desire to see customers benefit from the investment they make with GitLab Demonstrated progressive experience with SaaS sales through pitching on value to development team (preferably devops) Interest in GitLab, and open source software Ability to leverage established relationships and proven sales techniques for success Effective communicator, strong interpersonal skills Motivated, driven and results oriented Excellent negotiation, presentation and closing skills Preferred experience with Git, Software Development Tools, Application Lifecycle Management You share our values , and work in accordance with those values. Ability to travel regularly to meet with customers in person and comply with the company’s travel policy Remote-Global The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $91,600 — $154,200 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan <a href="https://handbook.gitlab.com/handbook/peo

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role As a Scale Ecosystem Sales Manager - Europe, Middle East, and Africa (EMEA), you'll help fuel GitLab's growth by turning our emerging partner ecosystem into a consistent, scalable source of new customers. Based in the UK, with Dublin also considered, you'll focus on partner-sourced Scale pipeline generation through repeatable partner-led campaigns, systematic account mapping, and whitespace analysis. You'll work with Scale Account Executives, Field Marketing, regional sales leadership, distributors, long-tail resellers, and hyperscalers such as Amazon Web Services (AWS) and Google Cloud to integrate partners throughout the sales cycle and accelerate marketplace transactions. You'll own programmatic partner engagement across your territory, from identifying and recruiting partners to enabling and activating them at scale. Your work will support GitLab's Scale growth targets by building a measurable, partner-led demand engine through event strategies, one-to-many campaigns, partner portals, and automated systems. You'll also contribute to business planning, pipeline forecasting, and clear reporting on partner impact. What you’ll do Drive partner-sourced Scale pipeline generation through scalable partner programs, campaigns, and systematic account mapping. Collaborate with Scale Account Executives, Field Marketing, and regional sales leaders to integrate partners into territory planning and demand generation. Execute repeatable partner-led campaigns aligned with regional territories, including industry plays, account blitzes, and market-specific roadshows. Identify whitespace and map accounts with partners to surface new customer opportunities and expand first-order reach. Identify, recruit, and build programmatic relationships with emerging partners, distributors, long-tail resellers, and hyperscalers such as AWS and Google Cloud. Support partner enablement and activation, including hyperscaler co-sell and marketplace acceleration initiatives. Execute event-driven partner strategies, including partner alignment before events, lead capture during events, and pipeline conversion after events. Manage one-to-many partner engagement through partner portals and automated systems, providing weekly forecasts and reports that track partner-sourced pipeline, campaign performance, and territory impact against regional Scale growth targets. What you’ll bring Experience in business-to-business sales development, business development, or partner-driven pipeline generation, including identifying and recruiting ecosystem partners. Familiarity with partner ecosystems and programmatic demand generation involving distributors, long-tail resellers, and hyperscalers such as AWS and Google Cloud. Ability to design, execute, and improve scalable demand generation approaches, including one-to-many partner engagement and event-driven campaigns. Experience using Salesforce and sales development or marketing automation tools to manage, forecast, and report on partner-sourced pipeline and campaign performance. Analytical skills to interpret campaign results, partner activation metrics, and territory impact, then turn those insights into clear plans. Clear written and verbal communication skills and the ability to collaborate with account executives, Field Marketing, and regional sales leadership. Fluency in English. German, French, or Spanish language skills are a strong plus for this EMEA-wide role. Interest in GitLab, open source software, and modern software development practices, with openness to travel and to applying transferable experience from sales, partnerships, or digital marketing in a remote, results-focused environment. About the team The Ecosystem Sales team builds and scales a partner network that supports Scale growth through partner-sourced pipeline and new customer acquisition. You'll join a distributed team that works closely with Scale Account Executives, Field Marketing, regional sales leadership, distributors, long-tail resellers, and hyperscalers. We collaborate asynchronously across regions to make it easier for partners to acquire and grow GitLab customers. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our <a

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role The AI Transformation Owner drives the end-to-end AI agenda for the field organization, translating emerging AI capabilities into concrete enablement roadmaps, field use cases, and org-level strategy. You will partner closely with product and engineering teams to pilot and scale AI solutions, own the operational transformation plan needed to embed AI into day-to-day field workflows, and establish the governance framework that keeps AI adoption safe, compliant, and aligned with company standards. This is a hands-on role for someone who can move from strategy to execution without heavy oversight. This role reports to the Vice President, Enablement & AI. What You’ll Do AI Enablement Roadmap: Own and continuously evolve the roadmap for AI-driven enablement initiatives, prioritizing based on field impact, feasibility, and alignment with broader Enterprise AI team and strategy.. AI Field Use Cases: Identify, scope, and execute on high-value AI use cases for the field (e.g., deal support, prospecting, content generation, guided selling, skills, change management), working with stakeholders to define success criteria and measure impact. AI Field Champions: build relationships with champions in the field organization to activate power-usage and drive peer-led adoption; track this adoption (e.g., usage, proficiency, behavior change) with our AI Ops Specialist and Enablement Analyst. Ops Transformation Plan: Design and drive the operational plan that turns AI pilots into scaled, repeatable processes, coordinating across enablement, ops, and technical teams to remove execution bottlenecks. AI Governance: Influence and lead governance standards for AI tool adoption in the field, including data usage, risk review, tool vetting, and alignment with company-wide AI policy. What You’ll Bring Mid-Senior Experience: Several years of experience in enablement, sales operations, or a related GTM function, with a track record of owning initiatives end-to-end. AI Solutions Experience: Direct experience evaluating, piloting, or deploying AI tools or solutions in a business context, with a solid technical understanding of how they work and where they add value. Act as the field's primary advocate for AI tools (e.g., AI-assisted prospecting, call intelligence, forecasting copilots, RFP/proposal generation). Cross-Functional Fluency: Proven ability to work closely with product and engineering teams, translating field needs into technical requirements and vice versa. Self-Sufficiency: Comfortable operating with significant autonomy — able to define scope, structure ambiguous problems, and drive work forward without needing detailed direction. Organization & Execution: Strong project management instincts; able to manage multiple workstreams (roadmap, use cases, ops transformation, governance) in parallel without dropping details. Innovative Mindset: A builder's orientation toward new technology — curious about what's possible, willing to experiment, and able to separate genuine opportunity from hype. Enablement/Sales Background: Familiarity with field or sales enablement motions (onboarding, tool adoption, content, coaching) and how AI can realistically augment them. GitLab Values Alignment: Ability to work in an all-remote, asynchronous environment, leaning heavily on transparency and collaboration as defined in the GitLab Handbook. About the team The Enablement & AI function is part of the CRO organization. Enablement is instrumental in helping GitLab grow at a more accelerated pace and achieve our ambitious revenue targets. The enablement organization comprises enablement leads serving the CRO business functions, a centralized content group, AI tech resources, and an operations team. How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skil

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role As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice guidance. You'll be part of the Customer Success Engineer team that delivers GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements. This is a pooled model, so you won't be dedicated to a specific set of accounts. You'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across GitLab's key workflows, including source code management, continuous integration and delivery, DevSecOps, and Agile Planning. You'll report to the Customer Success Engineer Team Manager. Your first-year outcomes will focus on building trusted advisor relationships, enabling successful customer implementations, and creating reusable workshops and technical content that helps customers adopt GitLab at scale. What you'll do Engage with customers through Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best practice guidance. Partner with Customer Success Managers to provide in-depth guidance on GitLab use case implementation, including source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning. Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model that isn't dedicated to a single account. Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about. Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives. Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners. Build and maintain specialty competency in one or more technologies aligned with GitLab's market focus through training, certification, and working examples for internal and customer use. Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey. What you'll bring Fluency in English and Spanish. Trilingual candidates who speak English, Spanish, and Brazilian Portugese is a strong plus. Located in the United States, Mexico, and Brazil. Experience supporting one or more GitLab use cases, such as source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning, and enabling customers with practical, in-depth guidance. Proficiency with DevSecOps tools or adjacent technical tooling, with the ability to translate tool capabilities into customer outcomes. A technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs. The ability to communicate complex technical and organizational topics clearly in writing and live settings, including Zoom calls, workshops, and presentations. Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment. Strong time management and prioritization skills, including the ability to manage multiple customer engagements and cross-functional requests in a pooled model. A continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or reusable examples. We welcome transferable experience from related roles and backgrounds. About the team We're a globally distributed Customer Success Engineer team supporting customers in GitLab's On-Demand Success Tier. We collaborate asynchronously and stay aligned through clear documentation and shared enablement assets. We continuously improve our content and delivery based on what we learn from customer engagements. How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations

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role As a Commercial Account Executive - MENA at GitLab, you’ll be the primary point of contact between GitLab and customers in Middle-East, working with organizations of up to 4,000 team members to help them adopt and expand the world’s most comprehensive AI-powered DevSecOps platform. You’ll own a broad book of business across a wide range of opportunity sizes, guiding small, fast-growing teams as well as more complex projects as they modernize their software delivery with GitLab. Reporting to a Regional Sales Director and partnering closely with business development, marketing, and technical teams, you’ll run the full sales process: shaping the customer’s journey, documenting buying criteria and processes, ensuring accurate pipeline based on evidence, and providing root-cause insights on wins and losses. In your first year, you’ll focus on building strong relationships, delivering meaningful business outcomes for customers, and being the voice of the customer internally by contributing ideas to our public issue tracker and improving our sales handbook. What you’ll do Report to a Regional Sales Director and own a broad book of mid-market business in France, from new prospects to growing existing accounts. Manage the full sales cycle for prospects, from discovery and solution alignment through negotiation and close. Support GitLab prospects by clearly articulating our DevSecOps value proposition and aligning it to customer business outcomes. Review wins and losses, contribute to root cause reviews, and communicate lessons learned to account managers, marketing, and technical teams. Document and maintain accurate buying criteria, buying processes, next steps, and owners to ensure a reliable, evidence-based pipeline. Contribute to improving our sales handbook and processes by documenting best practices and opportunities for refinement. Provide account coordination and direction across pre- and post-sales, partnering closely with technical teams and customer success. Represent the voice of the customer by contributing product feedback and ideas to our public issue tracker. What you’ll bring Proven success in software sales, managing a varied book of business. Ability to guide customers through the full buying journey, including defining buying criteria, mapping buying processes, and driving clear next steps. Effective communication and cross-functional partnership skills to work with business development, marketing, technical teams, and sales management. Experience documenting and maintaining accurate pipeline data and account plans based on evidence rather than assumptions. Skill in conducting and contributing to win/loss and root cause reviews, and providing insights to improve team performance and processes. Proficiency in negotiation, presenting to customer stakeholders, and facilitating commercial discussions to close opportunities. Interest in GitLab and open source software, with familiarity with Git, software development tools, or application lifecycle management. Fluency in Arabic and English. About the team The Commercial Sales team includes Account Executives, sales managers, and business development team members who work asynchronously across regions to support mid-market customers. You’ll join a distributed team that balances new business with account growth and values collaboration, transparency, and strong execution. We make knowledge readily available, work closely across functions, and learn continuously from the market. You’ll be part of a group that helps customers navigate complex buying processes while improving how we work across teams and support one another throughout the sales process. Remote-Global How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recru

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role This position is 100% remote and will cover MENA markets (including Saudi Arabia and the United Arab Emirates). GitLab is looking for an enthusiastic and strategic Business Development Representative (BDR) to join our growing Sales team. As a BDR at GitLab, you get the opportunity to lead the initial outreach to targeted Enterprise and Mid Market accounts working in conjunction with the Field and Digital Marketing teams as well as the Sales and Customer Success teams. In this role you'll leverage creative marketing and sales tactics to prospect and engage with multiple buyer personas and roles to introduce GitLab's value. You'll be responsible for generating qualified meetings and pipeline for GitLab's Sales organization. Our BDRs come from a diverse background. Many have worked in closing roles previously or managed teams. We have an extensive onboarding and training program at GitLab and you'll be provided with necessary DevOps and GitLab knowledge to fulfill your role. What you’ll do Execute outbound prospecting initiatives to generate qualified meetings and pipeline in your assigned territory. Conduct high-level discovery conversations with target accounts to understand business needs, qualify opportunities, and create Sales Accepted Opportunities (SAOs). Meet or exceed monthly and quarterly BDR-sourced Sales Accepted Opportunity (SAO) targets by consistently converting qualified prospects into opportunities. Research and prioritize target accounts using business and industry knowledge to identify key players, uncover compelling events, and develop tailored outreach strategies. Execute a multi-touch outreach cadence (call, email, social, etc.) to all prospects in your assigned territory using Outreach.io to maximize engagement and conversion rates. Manage, track, and accurately report all prospecting activities and pipeline in Salesforce to provide clear visibility into performance and forecast. Collaborate with Field, Corporate, and Digital Marketing, Sales, and Customer Success teams to build targeted account lists, campaigns, and call strategies, and attend regional marketing events to engage participants, generate leads, and drive qualified Sales Accepted Opportunities (SAOs). Document and continuously improve Business Development Representative processes in the GitLab handbook, in partnership with your Business Development Manager, and mentor new BDR hires to help them ramp quickly and navigate key accounts. Leverage AI tools (such as GitLab Duo, Claude, or similar) to enhance prospecting research, personalize outreach at scale, and improve the efficiency of your daily workflows, actively contributing to GitLab's culture of AI adoption. What you’ll bring Positive and energetic phone skills, excellent listening skills, strong writing skills Meet or exceed daily, weekly, and monthly KPIs Proven experience taking initiative and independently driving projects or activities through to successful outcomes Alignment with our values and working in accordance with those values Knowledge of business process, roles, and organizational structure Demonstrated persistence in pursuing goals, learning from setbacks, and continuously improving to achieve strong results Passion about being a part of GitLab's journey Proficiency in using Salesforce and LinkedIn Sales Navigator Comfort using AI tools to support day-to-day work, whether for research, writing, or workflow automation, and a genuine curiosity to continuously explore how AI can improve your effectiveness as a BDR Previous tech industry experience or experience in sales development, marketing, or sales is a plus Proficiency in English, our company language, is required for effective communication About the team As part of GitLab's growing Sales team, you will work closely with the Field and Digital Marketing teams, as well as the Sales and Customer Success teams. Our BDRs come from diverse backgrounds, and we provide extensive onboarding and training so you have the DevOps and GitLab knowledge you need to succeed. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups <a href="https://handbook.gitlab.com/handbook/total-rewards/s

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role As an Enablement Content Manager on GitLab's Field Enablement & GTM AI team, you'll design and deliver scalable enablement programs that help customer-facing teams build confidence in GitLab's AI-powered platform story. You'll own enablement content for our AI capabilities and Duo Agent Platform (DAP), along with the program initiatives that support the field across onboarding, product education, release readiness, revenue plays, and ongoing reinforcement. The overall aim of the role is to ensure field teams can clearly explain value throughout the customer buying lifecycle. You'll work across Product Marketing, Product Management, Revenue Operations, Solutions Architecture, Customer Success, Monetization, and Field Leadership to bring new offerings, product updates, and messaging to market through clear, role-based enablement. In this individual contributor role, you'll use instructional design, strong program management, and performance insights to create learning experiences that are practical, accessible, and easy for the field to use in the flow of work. You'll do this in GitLab's all-remote, asynchronous environment, where autonomy, collaboration, and iteration are part of how we work. Some examples of our projects: Designing and launching role-based learning paths, certifications, and technical labs that help account executives, solutions architects, customer success managers, and partners build skill in GitLab's AI capabilities and DAP Building and maintaining enablement content for product launches, new offers, and monthly release readiness, including talk tracks, demo guidance, competitive positioning, and field-ready assets What you'll do Own the strategy and roadmap for Field Enablement Content programs focused on GitLab's AI-powered platform story, aligned to the needs of customer-facing teams. Lead cross-functional enablement programs for product launches, new offerings, packaging changes, and release readiness from planning through launch, reinforcement, and ongoing updates. Build and maintain role-based enablement assets such as playbooks, talk tracks, pitch materials, demo flows, technical labs, and assessments that help the field communicate value clearly. Design blended learning experiences, including self-paced content, live virtual sessions, scenario-based learning, and hands-on practice, for field and partner audiences. Develop and manage accreditations, certifications, and validation programs that help teams build and demonstrate readiness across priority solution areas. Partner with Product Marketing, Product Management, Solutions Architecture, Revenue Operations, Customer Success, Monetization, and Enablement Leads to ensure content is accurate, current, and easy to apply in customer conversations. Publish and organize content in Google Drive and using AI tools so that materials are discoverable, structured, and aligned to role-based learning paths and business priorities. Measure program effectiveness through engagement, completion, assessment, and field feedback data, and continuously improve content governance, review cycles, and program quality over time. What you'll bring Demonstrated experience in sales enablement, technical enablement, learning and development, product marketing, solutions architecture, or a related role supporting B2B enterprise software go-to-market teams. Experience creating and delivering enablement for customer-facing audiences such as account executives, solutions architects, customer success managers, or partners, including content that supports real customer conversations. Familiarity with DevSecOps and AI concepts, with the ability to turn technical topics into clear, value-based messaging for field teams. Strong instructional design skills and experience building scalable learning programs using adult learning principles and structured methods such as ADDIE, SAM, or similar approaches. Proven ability to manage complex, cross-functional programs with multiple stakeholders, timelines, and dependencies while maintaining a high bar for quality and clarity. Experience creating a range of enablement materials such as e-learning modules, presentations, guides, demos, labs, assessments, and reinforcement content. Comfort using content management, enablement and learning platforms, along with common collaboration and content creation tools. A data-informed mindset, strong written and verbal communication skills, and the ability to work as a self-directed manager of one in an all-remote, asynchronous, values-driven environment. About the team Our Field Enablement & GTM AI team helps GitLab's revenue organization build the knowledge, skills, and behaviors needed to support customer outcomes and revenue growth. We create scalable programs, content, and processes that help our field and partner teams stay ready for product launches, new offers, evolving messaging, and ongoing skills development across the customer journey. You'll join our team and work closely with stakeholders across the business to connect product change with field readiness. We focus on making enablement practical, measurable, and easy to use, with an emphasis on role-based learning, clear content governance, and repeatable frameworks that can scale globally. We're a collaborative, fully remote team that values transparency, iteration, and shared ownership as we build programs that help GitLab teams tell a stronger, more consistent story in the market. How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Me

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role As an Account Executive, you’ll be the primary connection between GitLab and customers, working with organizations of up to 4,000 team members to help them adopt and expand the world’s most comprehensive AI-powered DevSecOps platform. You’ll own a broad book of business across a wide range of opportunity sizes, guiding small, fast-growing teams as well as more complex projects as they modernize their software delivery with GitLab. Reporting to a Regional Sales Director and partnering closely with business development, marketing, and technical teams, you’ll run the full sales process: shaping the customer’s journey, documenting buying criteria and processes, ensuring accurate pipeline based on evidence, and sharing root-cause insights on wins and losses. In your first year, you’ll focus on building trusted relationships, delivering meaningful business outcomes for customers, and being the voice of the customer internally by contributing ideas to our public issue tracker and improving our sales handbook. What you’ll do Report to a Regional Sales Director and own a broad book of business, from new prospects to growing existing accounts. Manage the full sales cycle for prospects, from discovery and solution alignment through negotiation and close. Support GitLab for prospects by clearly articulating our DevSecOps value proposition and aligning it to customer business outcomes. Analyze wins and losses, contribute to root cause analyses, and share lessons learned with account managers, marketing, and technical teams. Document and maintain accurate buying criteria, buying processes, next steps, and owners to ensure a reliable, evidence-based pipeline. Contribute to improving our sales handbook and processes by documenting best practices and opportunities for refinement. Provide account leadership and direction across pre- and post-sales, partnering closely with technical teams and customer success. Represent the voice of the customer by contributing product feedback and ideas to our public issue tracker. What you’ll bring Proven success in software sales, ideally in a Commercial market context, managing a varied book of business. Ability to guide customers through the full buying journey, including defining buying criteria, mapping buying processes, and driving clear next steps. Effective communication and interpersonal skills to collaborate with business development, marketing, technical teams, and sales management. Experience documenting and maintaining accurate pipeline data and account plans based on evidence rather than assumptions. Skill in conducting and contributing to win/loss and root cause analyses, and sharing insights to improve team performance and processes. Proficiency in negotiation, presenting to customer stakeholders, and leading commercial discussions to close opportunities. Interest in GitLab, open source software, and preferably familiarity with Git, software development tools, or application lifecycle management. Alignment with GitLab’s values and an interest in contributing from diverse or transferable sales backgrounds, with willingness to travel in line with company policy. Fluent Italian language skills (required). About the team The Mid-market Sales team focuses on helping growing organizations adopt and expand GitLab’s AI-powered DevSecOps platform across their software delivery lifecycle. You’ll join a distributed group of Account Executives, sales managers, and business development team members who collaborate asynchronously across regions to manage a broad book of business in the mid-market segment. We partner closely with marketing, sales development, and technical teams to run an efficient, transparent sales process, document what works in our sales handbook, and represent the voice of the customer back into GitLab. We focus on opportunities like supporting customers through toolchain consolidation, driving platform adoption, and sharing learnings from wins and losses to continuously improve how we sell and support GitLab. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment P

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role As Director, Support Engineering for our Bengaluru Center of Support, you'll build and manage GitLab's India-based regional support hub as a strategic peer to our Americas and Europe, Middle East, and Africa hubs. Reporting to the Vice President of Support Engineering, you'll own the hub's organizational design, headcount growth, management infrastructure, and operating standards while building a healthy team that delivers enterprise-grade technical support across Asia-Pacific and Europe, Middle East, and Africa time zones. This remote-friendly role is based in Bengaluru, India. What you’ll do Design and build the Bengaluru hub's organizational structure, including specialist and management roles, customer and product segmentation, and shift coverage models. Establish the management infrastructure, operating rhythms, escalation frameworks, and quality standards needed to support sustainable headcount growth. Manage hiring and retention in partnership with Talent Acquisition, including role profiles, interview panels, offer selections, career paths, internal mobility, recognition, and team culture. Develop managers and support engineers, set clear performance expectations, provide transparent feedback, and create pathways into global Support Engineering management roles. Own performance against service-level targets, customer satisfaction, ticket quality, resolution metrics, and transparent reporting against global key performance indicators. Implement local escalation workflows, Request for Help integration, and shift handoff protocols across the Asia-Pacific, Europe, Middle East, and Africa, and Americas support hubs. Guide the hub's use of GitLab's artificial intelligence toolchain and partner with Support Operations and Strategy on tooling, analytics, and process automation. Work with regional Support Engineering managers, Product, Engineering, and the Vice President of Support Engineering on global strategy, customer insights, operating plans, headcount models, and the Support Engineering roadmap. What you’ll bring Experience managing technical support engineering or a closely related customer-facing technical function, including through a manager-of-managers structure. A record of building or significantly scaling a support organization, including organizational design, hiring infrastructure, onboarding, and team culture. Experience establishing a global delivery hub or Center of Support and coordinating service delivery across regions and time zones. Deep knowledge of supporting enterprise software as a service, including managing service-level obligations, tiered support models, escalation frameworks, and operational metrics. Experience working in a distributed environment that combines asynchronous and synchronous collaboration, with clear written and verbal communication. Familiarity with AI-assisted support tooling and experience introducing new tools or automation at scale. Demonstrated ability to retain and develop technical team members in a dynamic hiring market. Knowledge of DevSecOps platforms, continuous integration and continuous delivery tooling, Kubernetes, or cloud-native infrastructure, along with experience using support platforms such as Zendesk, Salesforce, Decagon, or equivalent tools. Experience with GitLab as a user, administrator, or customer is helpful. About the team The GitLab Support Engineering team is distributed across the Americas, Europe, Middle East, and Africa, and Asia-Pacific. Support engineers and managers work on tickets and help GitLab's customers. We also examine code and logs to find root causes. We solve complex problems collectively, participate in pairing sessions and one-on-ones, and stay in communication across time zones through deliberate asynchronous work habits. Support is where customers meet GitLab, and we take that seriously. Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. The Fortune 100 claim is based on GitLab data and refers to the top 20% of companies ranked in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited aren't affiliated with and don't endorse GitLab products or services. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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role: As an Account Executive covering Greece and Malta, you’ll be the primary connection between GitLab and customers, working with organizations of up to 4,000 team members to help them adopt and expand the world’s most comprehensive AI-powered DevSecOps platform. You’ll own a broad book of business across a wide range of opportunity sizes, guiding small, fast-growing teams as well as more complex projects as they modernize their software delivery with GitLab. Reporting to a Regional Sales Director and partnering closely with business development, marketing, and technical teams, you’ll run the full sales process: shaping the customer’s journey, documenting buying criteria and processes, ensuring accurate pipeline based on evidence, and sharing root-cause insights on wins and losses. In your first year, you’ll focus on building trusted relationships, delivering meaningful business outcomes for customers, and being the voice of the customer internally by contributing ideas to our public issue tracker and improving our sales handbook. What you’ll do: Report to a Regional Sales Director and own a broad book of business, from new prospects to growing existing accounts. Manage the full sales cycle for prospects, from discovery and solution alignment through negotiation and close. Support GitLab for prospects by clearly articulating our DevSecOps value proposition and aligning it to customer business outcomes. Analyze wins and losses, contribute to root cause analyses, and share lessons learned with account managers, marketing, and technical teams. Document and maintain accurate buying criteria, buying processes, next steps, and owners to ensure a reliable, evidence-based pipeline. Contribute to improving our sales handbook and processes by documenting best practices and opportunities for refinement. Provide account leadership and direction across pre- and post-sales, partnering closely with technical teams and customer success. Represent the voice of the customer by contributing product feedback and ideas to our public issue tracker. What you’ll bring: Proven success in software sales, ideally in a Commercial market context, managing a varied book of business. Ability to guide customers through the full buying journey, including defining buying criteria, mapping buying processes, and driving clear next steps. Effective communication and interpersonal skills to collaborate with business development, marketing, technical teams, and sales management. Experience documenting and maintaining accurate pipeline data and account plans based on evidence rather than assumptions. Skill in conducting and contributing to win/loss and root cause analyses, and sharing insights to improve team performance and processes. Proficiency in negotiation, presenting to customer stakeholders, and leading commercial discussions to close opportunities. Interest in GitLab, open source software, and preferably familiarity with Git, software development tools, or application lifecycle management. Alignment with GitLab’s values and an interest in contributing from diverse or transferable sales backgrounds, with willingness to travel in line with company policy. About the team The Mid-market Sales team focuses on helping growing organizations adopt and expand GitLab’s AI-powered DevSecOps platform across their software delivery lifecycle. You’ll join a distributed group of Account Executives, sales managers, and business development team members who collaborate asynchronously across regions to manage a broad book of business in the mid-market segment. We partner closely with marketing, sales development, and technical teams to run an efficient, transparent sales process, document what works in our sales handbook, and represent the voice of the customer back into GitLab. We focus on opportunities like supporting customers through toolchain consolidation, driving platform adoption, and sharing learnings from wins and losses to continuously improve how we sell and support GitLab. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment,

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role As Director, Engineering, Platform Operations & Productivity, you'll own three functions that all require hands-on technical depth, not just people management. Platform Staff is a small, senior, AI-native team that moves to wherever the organization needs the most leverage, from standing up early scaffolding for an initiative, to taking on a high-impact customer request that doesn't fit any existing team's charter, to stepping directly into a production crisis until it's resolved. This role is for a technical engineering director who has personally built distributed systems, not only managed people who did. You'll use clear metrics, strong operating rhythms, and direct technical judgment so these teams deliver predictable outcomes without relying on one-person heroics. What you’ll do Own outcomes for Git & Gitaly Operations, including hiring and developing the Manager, Git & Gitaly Operations, and holding the function to its reliability bar across Self-Managed, GitLab Dedicated, and SaaS. Own outcomes for Nonlinear Productivity, also known as Friction Elimination, including hiring and developing the Manager, Nonlinear Productivity, and holding the function to measurable metric movement rather than activity. Build and oversee Platform Staff directly as a small, senior team that uses AI-assisted tools as a standard part of its work. Assess, case by case, what Platform Staff picks up, such as a new team that needs bootstrapping, a customer request too specific for any existing team's charter, or a crisis that needs someone in the room immediately. Assess when Platform Staff should hand work off to a permanent team once it's stable. Set the technical bar across all three functions by personally reviewing distributed systems designs, friction-elimination fixes, and crisis management plans with equal depth. Build the operating rhythm and metrics that keep all three functions running predictably, so none of them relies on any one person working unsustainable hours. Represent all three functions to peer engineering stakeholders, and step in front of customers directly when Platform Staff is engaged mid-crisis. What you’ll bring Working knowledge of GitLab's development workflows and platform capabilities so you can assess productivity friction, operational trade-offs, and team needs in context. Hands-on experience designing and shipping distributed systems personally, not only through teams you've managed. A track record running highly effective engineering operations, including production reliability and incident management, at meaningful scale. A track record driving measurable engineering productivity improvements across more than one team or organization. Experience with AI-assisted development tools, and sound judgment about when they help a small team do work that would otherwise require a larger team. People management experience across multiple managers or functions at once. Ability to context-switch effectively across genuinely different problem types, including infrastructure operations, developer productivity, and ad hoc crisis response, sometimes in the same week. A track record making staffing decisions that keep a high-leverage team intentionally small, and building alignment around those decisions rather than growing the team by default. About the team We work across three connected platform and productivity functions. Through Git & Gitaly Operations, we are responsible for the production reliability of the infrastructure layer underneath GitLab's own version control system. Through Nonlinear Productivity, we drive measurable improvements to GitLab's software development lifecycle and code-generation workflows. Through Platform Staff, we provide focused senior engineering capacity for high-leverage work that needs direct ownership before it can be stabilized or handed off to a permanent team. Collectively, we help GitLab improve the reliability, productivity, and responsiveness of the platform that powers how our customers and GitLab team members build software. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

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You must be located in the Americas, Europe, or Israel to apply. A·Team is a VC-backed, stealth, application-only home on the internet for senior independent software builders to team up with hand-picked, high-growth companies on their next big thing. After talking with hundreds of independent engineers, designers, and product folks, we heard over and over that finding vetted, high-quality, consistent clients is hard, and projects are often too small to be rewarding. A·Team matches small teams of the most talented builders in the world with companies backed by a16z, YC, Softbank, General Catalyst, etc. on a contract basis for many of their most important initiatives. We quietly launched in May 2020, and have helped A·Teamers earn $85+ million since. As part of A·Team, you can expect: High-paying, meaningful missions with the most audacious companies sent your way; generally $90-$150+/hr, with vetted, fascinating clients doing work that matters. We're picky about who we partner with; new clients only come in via trusted referral. We've worked with Lyft, McGraw Hill, ClearCo, Pepsi, Walmart, the former CEO of Waze, the leading vaccine production software, several new unicorns we can't say here, and dozens of startups backed by a16z/YC/Softbank/Insight/Tiger/etc. Work alongside friends old & new: our niche is small/diverse product teams, since clients with larger budgets and higher-impact work tell us they want teams, not individuals. Of course, we keep friends together whenever we can. Full autonomy: say "no" to things that don't excite you. The most talented builders often juggle a few things at once, so there's never pressure to join an A·Team mission if you don't have the bandwidth. If we're no longer a fit, it's easy to leave or pause too. Small, curated, off-the-record gatherings: for conversations hard to have elsewhere. Long-term, we're creating micro-communities for the world's top builders to become friends around the things they care about. Keep 100% of what you earn: if you charge $120/hr, you get $120/hr. A·Team makes money by charging a small, flat, transparent platform fee on top of your rate. How to apply: Go here: https://build.a.team/remotivereferral + mention Remotive. We respect your time so the application is short. We're also much more interested in seeing what you've made, and excited to chat more if there’s a fit. What you’ll do: Once part of A.Team, you’ll regularly be invited to impactful missions that match your interests. Find the right pick from early-stage incubations with world-class founders, to fast-growing super-funded companies, to old school non-tech incumbents looking to build as a tech giant would Missions usually involve building an ambitious piece of software from 0 to 1 as part of a small 3-4 person team. You’ll be paid to scope it out, give the client options, guide strategy, and execute on the selected solution. Sometimes the client has a clear vision, sometimes not; which is why A.Team builders tend to be senior folks who can work together to find the right direction. Who A · Team is for: Senior software developers who left large companies and high-growth startups to pursue their craft with autonomy. Those who prefer consistent contract work over a full-time role, who want to create a variety of new products alongside other top-tier builders. The majority of A.Teamers spend most of their time doing independent work, but a sizeable percentage are either employed full-time (but testing out client work), bootstrapping a side project, or looking for their next big thing Who A · Team is not for: People looking for small gigs Folks looking to build simple wordpress/wix/squarespace-style websites Those still early in their careers (<4 years) and recent university/bootcamp grads (at least not yet) Our long-term vision: A·Team is a new type of company for a new kind of independent software builder. We call them "unhirables": people who traditional companies couldn’t hire full-time even if they wanted to, but who want to do their most meaningful work with their favorite people in small, autonomous, distributed expert teams. To help us secure amazing missions, we raised $60 million+ from Insight Partenrs, Tiger Global, NFX, RocNation, along with the former CEO of Upwork, the founders of Fiverr and Lemonade, Apple's Global Head of Recruiting, YC Partner Aaron Harris, Wharton's Adam Grant, and Duke's Dan Ariely.

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Senior Independent AI Engineer / Architect Remote | Americas, Europe, or Israel Most AI engineers can find work. Finding work worth doing is harder. A.Team is an invite-only network of senior AI engineers, ML engineers, and AI architects building production AI systems for startups, enterprises, and global companies. Since 2020, builders in the network have earned more than $200M working with companies including Lyft, Google X, HCA, Unilever, Sightful, D-ID, and others. The Work You'll join small teams solving real problems. Not demos. Not proof-of-concepts that never ship. Not another thin wrapper around an API. Recent work has included: AI-native products built from 0→1 Agent architectures and orchestration systems Enterprise AI deployments Retrieval, evaluation, and reliability infrastructure LLM-powered workflows and products Machine learning platforms operating at scale You'll work directly with founders, CTOs, and product leaders, helping shape both technical direction and execution. Why Builders Join The best opportunities rarely make it to the open market. A.Team exists to solve that. No bidding. No prospecting. No race to the bottom. Just ambitious companies, difficult problems, and experienced peers. Who Thrives Here People who have already shipped. Engineers who have deployed AI systems into production, understand the tradeoffs behind the hype, and know how to turn technical complexity into business value. What matters is a track record of building and shipping. The Details Typical rates: $120-$170/hr Remote You keep 100% of your rate Not a Fit Early-career engineers People without production AI experience Small gig seekers Developers focused primarily on simple AI wrappers or templated implementations Apply Tell us what you've built. 👉 build.a.team/apply-ai . We'll take it from there.

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role As Director, Support Engineering for EMEA, you'll manage an experienced, distributed team serving enterprise customers across Europe, the Middle East, and Africa. Reporting to the Vice President of Support Engineering, you'll own the region's people strategy, operational delivery, and customer support outcomes while building a healthy team that delivers a strong customer experience. You'll bring deep experience managing multi-country teams, operating across time zones, and shaping enterprise technical support in an AI-first environment. As a member of the global Support Engineering management group, you'll work with peer managers across the Americas and Asia-Pacific to improve service delivery, regional coordination, and GitLab's global support strategy. What you’ll do Manage the full people agenda for the EMEA Support Engineering team, including performance, career development, succession planning, retention, internal mobility, and team culture across multiple countries. Manage managers and senior contributors across EMEA time zones, setting clear expectations and supporting consistent performance. Partner with the EMEA People Business Partner on employment considerations across jurisdictions, including Works Council engagement where applicable. Own regional service-level target performance, customer satisfaction, ticket quality, resolution outcomes, escalation workflows, and reporting against global key performance indicators. Improve shift handoffs and Request for Help coordination with Product Engineering and Support Engineering hubs in the Americas, Asia-Pacific, and Bengaluru. Oversee EMEA's adoption and ongoing improvement of GitLab's AI toolchain, working with Support Operations and Strategy on tooling, data insights, capacity planning, and staffing management. Represent the needs of EMEA customers inside GitLab by identifying field patterns, escalating systemic product issues, influencing the product roadmap, and joining customer or partner conversations that require executive support. Shape global Support Engineering strategy with peer managers, including geographic coverage, quality standards, knowledge exchange, the operating model, annual planning, headcount modeling, and the regional roadmap. What you’ll bring Progressive experience in technical support engineering or a related customer-facing technical discipline. Experience managing managers, senior contributors, and distributed teams through a manager-of-managers structure. Experience managing multi-country teams in EMEA, with knowledge of employment considerations, cultural differences, and communication across time zones. A track record of owning service delivery, including service-level target outcomes, escalations, and operational performance in a globally distributed environment. Experience with or interest in AI-assisted support delivery, with the ability to guide adoption and improve workflows. Clear written and verbal communication skills, including the ability to work with executives and work with others synchronously and asynchronously. Proficiency with support platforms such as Zendesk, Salesforce, Decagon, or equivalent tools. Knowledge of DevSecOps, continuous integration and continuous delivery, Kubernetes, cloud-native infrastructure, or GitLab gained through customer-facing work, platform use, administration, or support operations. About the team The GitLab Support Engineering team is distributed across the Americas, EMEA, and Asia-Pacific. The EMEA region represents some of our deepest and most complex enterprise customer relationships. Support Engineers and Managers work on tickets and help GitLab's customers, and they also dig into code and logs to find root causes. Collaboration here is extraordinary. We solve complex problems jointly, participate in pairing sessions and one-to-one meetings, and stay in contact across time zones through deliberate asynchronous habits. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affir

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role As a US Public Sector Scale Ecosystem Sales Manager - AMER, you'll fuel GitLab's growth by leading our Carahsoft partnership ecosystem into a consistent, scalable source of new customers. You'll focus on partner-sourced Scale pipeline generation by designing and running repeatable Carahsoft-led campaigns, systematic account mapping, and whitespace analysis that surfaces new logo opportunities for GitLab. You'll work closely with Account Executives, Field Marketing, regional sales leadership, and Carahsoft to drive new and renewal business across federal, state, local, and education markets. You'll own programmatic partner engagement across your territory, from partner enablement and activation at scale to event-driven strategies and one-to-many campaigns through partner portals and automated systems. Your work will directly support GitLab's Scale growth targets by building a measurable, partner-led demand engine. Along the way, you'll deepen your experience in partner ecosystem management, digital marketing-driven demand generation, and modern sales development methods while contributing to business planning, pipeline forecasting, and clear reporting on partner impact. What you'll do Develop and execute a channel strategy focused on federal, state, local, and education markets. Manage GitLab's Carahsoft partnership with a focus on partner-sourced pipeline, new customer acquisition, marketplace transactions, and renewals. Use your knowledge of government contract vehicles, such as General Services Administration schedules, Solutions for Enterprise-Wide Procurement, and National Association of State Procurement Officials agreements, to support public sector opportunities. Own revenue outcomes while collaborating with Account Executives, Field Marketing, regional sales leaders, and other cross-functional partners. Apply an understanding of government procurement requirements and compliance considerations throughout partner-led sales motions. Drive partner-sourced Scale pipeline through scalable partner programs, campaigns, and systematic account mapping initiatives. Integrate partners into territory planning and demand generation activities with Account Executives, Field Marketing, and regional sales leaders. Execute repeatable Carahsoft-led Scale campaigns aligned with regional territories, including industry plays, account blitzes, and market-specific roadshows. Identify whitespace and conduct detailed account mapping with partners to surface new logo opportunities and expand First Order reach. Support Carahsoft enablement and activation programs, including hyperscaler co-sell and marketplace acceleration initiatives. Execute event-driven distributor strategies, including partner alignment before events, lead capture during events, and pipeline conversion after events. Build the relationships and practical knowledge needed to navigate partner-led deals and help move opportunities across the finish line. Manage one-to-many partner engagement through partner portals and automated systems, providing weekly pipeline forecasts, partner-sourced opportunity reports, and clear insights into campaign performance and territory impact. What you'll bring Experience in sales development, business development, channel sales, or partner-driven pipeline generation in a business-to-business environment. Experience working with US public sector channel strategy across federal, state, local, or education markets. Practical knowledge of government procurement and contract vehicles, such as General Services Administration schedules, Solutions for Enterprise-Wide Procurement, and National Association of State Procurement Officials agreements. Familiarity with partner ecosystems, including programmatic engagement and demand generation with distributors, long-tail partners, and hyperscalers such as Amazon Web Services and Google Cloud. Ability to design, execute, and improve scalable, campaign-driven demand generation, including one-to-many partner engagement and event-driven campaigns. Experience using Salesforce and modern sales development or marketing automation tools to manage, forecast, and report on partner-sourced pipeline and campaign performance. Strong analytical skills to interpret campaign results, partner activation metrics, and territory impact, then turn those insights into clear plans. Effective written and verbal communication skills, with a focus on repeatable messaging and collaboration with Account Executives, Field Marketing, and regional sales leadership. Interest in GitLab, open source software, and modern software development practices, with the ability to learn and use GitLab and related tools. Openness to travel for partner events and field collaboration and to apply transferable skills from related sales, partner, or digital marketing roles in a remote, results-focused environment. About the team The Ecosystem Sales team builds and scales a high-impact partner network that drives Scale growth through partner-sourced pipeline and new logo acquisition. In this role, you'll work as part of a distributed team that partners closely with Scale Account Executives, Field Marketing, regional sales leadership, Carahsoft, and an ecosystem of distributors, long-tail partners, and hyperscalers. We collaborate asynchronously across regions to design and execute repeatable, campaign-driven programs, integrate partners into territory planning, and turn partner activity into measurable demand generation at scale. We're focused on expanding partner-sourced impact, improving systematic account mapping and whitespace identification, and building programmatic approaches that make it easier for partners to acquire and grow new GitLab customers. How GitLab will support you Benefits to support your health, finances, and well-being An all-remote, asynchronous work environment Flexible paid time off <li va

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role As Area Vice President, you'll lead GitLab's Financial Services sales organization and shape how we win new customers, expand existing relationships, and deliver predictable growth. You'll build and develop a team of Regional Sales Directors who lead Enterprise and Commercial Account Executives, helping financial services customers improve how they build, secure, and deliver software with GitLab's DevSecOps platform. Reporting to the Vice President of Sales, AMER, you'll set the strategy for the area while staying close to customers, leaders, and day-to-day execution. This is an opportunity to build a high-performing sales organization, strengthen key customer and partner relationships, and work across GitLab to create lasting customer value. What you'll do Establish and deliver a strategy to win new customers, expand existing accounts with purpose, and create a shared vision for long-term growth. Drive customer success and predictable year-over-year annual recurring revenue growth for GitLab. Recruit, develop, and retain a diverse and effective sales organization of Regional Sales Directors and Strategic Account Executives. Build and maintain key customer relationships, and develop strategies that expand GitLab's customer base in Financial Services. Provide detailed and accurate sales forecasts, manage the overall sales process, and set clear metrics for sales funnel management. Lead at both the strategic and operational levels, translating priorities into consistent execution. Partner with Marketing, Channel, Alliances, Product, Engineering, and other teams to support customer outcomes and growth. What you'll bring Progressive second-line leadership experience leading teams in strategic sales. Repeatable success recruiting, hiring, developing, and retaining leaders and individual contributors in a high-performing enterprise sales organization. Deep experience selling into accounts in core Financial Services markets. Consistent overachievement against an annual quota. Progressive experience in software sales, preferably with development tools or open source software. A proven record of working closely with channel partners and cross-functional peers to support growth. High integrity, initiative, sound judgment, and the ability to communicate and present clearly to a range of audiences. The ability to adapt, work independently, collaborate effectively, manage an ambitious workload, and learn and use GitLab. A bachelor's degree and the ability to travel as needed in line with GitLab's travel policy. About the team The Financial Services Sales team helps customers use GitLab to improve how they build, secure, and deliver software. You'll lead through Regional Sales Directors and Strategic Account Executives, working across GitLab to build lasting customer relationships, support customer success, and deliver predictable growth. Remote-Global How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also <a href="https://about.gitlab.com/handbook/pe

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Responsibilities Architect and maintain Rails applications (Rails 8) Integrate LLMs into our microservices architecture for state management and real-time user experiences. Enhance front-end experiences with Hotwire, StimulusJS, or React, ensuring seamless AI-driven interactions. Optimize LLM inference for low latency and cost, using caching and asynchronous processing. Required Technical Skills Back-End Ruby (5+ years, expert-level) Ruby on Rails (Rails 6-8 preferred) PostgreSQL (or MySQL) Elasticsearch Redis Docker Front-End StimulusJS or JavaScript ES6 Tailwind CSS HTML HTTP AI Integration Experience integrating AI/ML models (e.g., LLMs, NLP) with web applications Familiarity with LLM frameworks (e.g., LangChain, Hugging Face) or APIs (e.g., xAI, Anthropic) Nice-to-Have Technical Skills Kubernetes for microservices orchestration React for advanced front-end components Graph databases for complex financial data Contributions to open-source RoR or AI projects Required Soft Skills Entrepreneurial mindset with a passion for AI and FinTech Natural leader who mentors and inspires teammates Problem-solver with a “get things done” mentality Excellent communication, thriving in remote and cross-team collaboration Attention to detail, ensuring clean, maintainable code Team player comfortable as an individual contributor Why Join Us? Impactful Work : Build AI-powered tools that help millions of investors make informed decisions from data-driven insights. Cutting-Edge Tech : Work with Rails 8, LLMs, and modern tools like Hotwire, Databricks, and xAI’s API in a microservices architecture. Autonomy and Influence : Collaborate directly with our CEO and CTO to shape our AI-driven platform, with freedom to innovate. Competitive Compensation : $160,000–$200,000 CAD/USD (based on experience) and benefits. Remote Flexibility : Remote-first (±3 hours from ET) with hybrid in office collaboration in Toronto or NYC Growth Opportunities : Budget for AI and Rails conferences (e.g., NeurIPS, RailsConf), plus access to cutting-edge AI tools for experimentation. Dynamic Culture : Join a small, no-ego team passionate about trust, innovation, and making a difference in FinTech. About Mitre Media’s AI-Driven Platform Mitre Media powers premium financial brands like Dividend.com and MutualFunds.com with the Mitre Platform. This platform integrates traditional content management, financial data, first-party data, ad revenue, and subscription tools, all enhanced by LLMs for rich, user-focused experiences. Our data-derived insights delight users, while our advertising solutions deliver unmatched performance for partners like BlackRock and Vanguard, leveraging advanced targeting and first-party data. How to Apply Submit your resume, GitHub profile, and a brief note on why you’re excited about building AI-driven FinTech to jobs@mitremedia.com.

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Role As a Customer Success Manager for APJ, you’ll help GitLab customers realize the full value of our intelligent DevSecOps platform by driving adoption, measurable outcomes, and long-term advocacy across the region. You’ll serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, software development lifecycle practices, continuous integration, continuous deployment, and DevSecOps best practices. In this role, you’ll connect customer goals with GitLab capabilities, lead workshops and Center of Excellence efforts, and turn product usage data into clear, actionable recommendations for both customers and GitLab account teams. You’ll work closely with Product Management, Engineering, Sales, and Professional Services, and you’ll measure your success in your first year through customer satisfaction, retention, and the strength of the strategic relationships you build in APJ. This is an opportunity to help customers achieve meaningful business outcomes while strengthening trust in GitLab through consistent, value-focused partnership. Some examples of our projects: Helping customers improve adoption of GitLab across their software development lifecycle through structured success plans and workshops Partnering with account teams and cross-functional stakeholders to turn usage insights into recommendations that support customer outcomes, retention, and growth What you'll do Build and maintain trusted advisor relationships with assigned customers across APJ, with a focus on adoption, measurable outcomes, and long-term satisfaction with GitLab. Help customers with deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization. Lead and participate in workshops that help customers understand and use the value of GitLab across their software development lifecycle. Measure and monitor customer progress against critical performance indicators, and share insights with GitLab account stakeholders as well as customer sponsors and executives. Turn customer product usage data into clear, actionable recommendations that support broader adoption and expansion of GitLab within customer environments. Establish and manage regular customer touchpoints in line with service expectations to review strategic and technical objectives and adjust plans as needed. Collaborate closely with Product Management, Engineering, Sales, and Professional Services to support issue resolution, share customer feedback, and align on customer success plans. Contribute regional insight from APJ customer engagements to help improve how GitLab supports customers across different markets, business needs, and stages of maturity. What you'll bring Experience in a customer-facing role focused on post-sales adoption, value realization, and customer advocacy. Background in customer success, professional services, technical account management, or a related function with direct customer engagement. Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows. Knowledge of the software development lifecycle, including common development pipelines and tooling. Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices. Skill in turning product usage data and technical details into clear, actionable insights for both technical and executive stakeholders. Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change. Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships in the APJ region. Must be based in Australia and have full working rights in Australia The Customer Success Management team at GitLab supports customers across regions by helping them navigate change, improve how they work, and make the most of the GitLab DevSecOps platform. As a globally distributed, all-remote team, we collaborate asynchronously with Product Management, Engineering, Sales, Professional Services, and other teams to connect customer needs with GitLab’s product and services. We focus on helping customers establish GitLab best practices, including Centers of Excellence, and on using data and customer context to support strategic and technical goals. In APJ, this role helps bring regional perspective to those efforts while working as part of a broader team that values collaboration , transparency , and results . For more on how this team works, see GitLab’s Customer Success and handbook resources . How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying lev

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role As a Backend Engineer on the GitLab Agent Observability team, you'll go beyond using AI tools and help define how we design, build systems that allow AI agents to interact with the full software delivery lifecycle, way beyond pure code creation. In this role you’ll contribute to the development of complex features and help establish architectural patterns both for how to interact with AI Agents across GitLab and how the resulting AI contributions manifest across GitLab. You’ll collaborate closely with engineers across the Agent Foundations stage and adjacent teams within AI engineering. This is a high-visibility area of the product at the intersection of GitLab's core platform and its AI strategy. What you'll do Develop, ship, and maintain features and improvements for Agent Observability and Interactions across both the GitLab monolith backend and the AI gateway in a secure, well-tested, and performant way. Collaborate with Product Management, UX, frontend, backend, and AI specialists to refine requirements and deliver high-quality, iterative product enhancements. Design, implement, and review GraphQL, REST APIs and related backend logic, ensuring reliability, scalability, and clear contracts with frontend clients. Improve and extend automated testing, including RSpec and other frameworks, to strengthen quality, reliability, and developer feedback loops. Share standards, patterns, and learnings with other engineers, raising the bar for responsible AI integration and evidence-driven engineering across the team. Participate in Tier 2 on-call rotations to troubleshoot production issues, contribute to root cause analysis, and enhance observability and resiliency What you'll bring Experience building and maintaining production applications with Ruby on Rails, including work with background jobs, APIs, and data models. Comfortable working across the stack in a mature codebase. Familiarity with Python backends and/or Vue frontends a plus. Proficiency in designing or extending REST and/or GraphQL APIs with attention to scalability, maintainability, and backward compatibility. Strong practical experience working with AI tooling on a daily basis. Experience designing and shipping AI-powered backend features and integrations is a plus. SQL skills and familiarity with relational databases such as PostgreSQL, including writing efficient queries and understanding data modeling. Openness to learning, collaborating in an async-first, distributed team, and applying transferable skills from related technologies or domains. Clear written and verbal communication skills, including writing technical proposals and documentation, and collaborating effectively in a remote, asynchronous, cross-functional environment. About the team Agent Observability is a new functional team within the Agent Execution group. The team itself will initially consist of three engineers across AMER and EMEA timezones. The whole Agent Execution group consists of 8+ engineers. Beyond the Agent Observability team, Agent Execution consists of further teams focussed on agent tools and executing agents on GitLab’s runners. We’re partnering with teams both within the AI space as well as all over GitLab to ensure that the Duo Agent Platform can become the backbone of many AI features at GitLab. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical

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We are looking for an experienced Tier 3 Service Desk Technician with exceptional problem-solving skills. You will serve as the escalation point within the team, resolving complex technical issues while also leading client onboarding and project initiatives. You are expected to be involved in direct end-user support when required. If you have a passion for ensuring top-quality user support and thrive in a collaborative environment, this role is for you. Duties · Lead and support our helpdesk environment for managed service clients · Coordinate and manage client projects, acting as a bridge between the technical team and the client to ensure project success · Provide above and beyond support to our clients and respond to queries for technical assistance in person, via phone, or electronically as required · Provide training and support to clients during the onboarding process to ensure they understand how to effectively use their new IT systems and services. · Develop project plans for client onboarding and standardization projects, outlining tasks, resources required, and estimated timelines · Install, configure, diagnose, test and resolve technical hardware and software issues · Maintain and update written client and process documentation to ensure effective knowledge management · Provide mentorship and guidance to Tier I and Tier II service desk technicians, fostering a collaborative and knowledgeable team environment · Contribute to the development and improvement of IT service management processes and practices · Evaluate and anticipate IT trends and recommend strategies and implement improvement initiatives Our Technology Stack · Helpdesk / Ticketing – HaloPSA · Documentation – Hudu · RMM – Intune / Immybot · Networking – Meraki · Email/Calendar/Voice/AD – Microsoft 365 · Security Cameras – Rhombus / Avigilon · Door Access – Avigilon Qualification · 6+ years of experience providing IT services and end-user support · Prior experience at a managed service provider is critical to understand the fast-paced nature of the industry · Client-oriented approach with a passion for delivering high-quality customer service · Proven experience leading IT projects · A self-starter who is eager to expand their qualifications · Background in providing direct end-user support · High level of attention to detail · Excellent verbal and written communication skills · IT-related degree and/or certifications (Cisco, A+, Network+, Microsoft, or equivalent) · Advanced technical knowledge, including experience with Azure AD, Active Directory, Intune, or other RMM agents Our Core Values Dream Big, Then Make it Real We flex our imagination and challenge ourselves to a higher standard. Do, rather than talk and tell. Client Driven Results Clients trust us to find solutions that deliver exceptional results. When they succeed, we succeed. Own Your Progress We continuously improve through rapid innovation and embracing our mistakes. Own it means a relentless pursuit of the solution. We Do It Right…even when no one’s watching. Period.

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Our organization is seeking content writers to create articles and blog posts on a variety of topics. The rate of pay is $20 per 100 words (this comes out to approximately $100 per article or $50 per hour). Some topics you may be asked to write about include the following (you can always turn down a topic if you do not feel comfortable writing about it, however if you have experience or expertise in a specific area, please let us know): Health & beauty Fitness Home Decor Fashion Sports Do it yourself Finance Legal Medical Family/Parenting Relationships Real Estate Restaurants Contracting (plumbing, pool building, remodeling, etc.) These are just some of the more general industries and topics that we cover. Requirements : We ask that all work be completed using a word processor such as Microsoft Word or Open Office A reliable internet connection and the ability to meet deadlines Good communication skills and respond in a timely manner to editorial staff when they ask for updates on tasks, etc Work well as a team member with the rest of our content management and editorial staff Note : Applicants to this job signaled that accessing some writing tasks may require payment.

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role As the Director, Strategic Partnerships, you will own two of GitLab's most important external relationships. This is a single-threaded owner role within the Corporate Development & Strategic Partnerships team, reporting to the VP, Corporate Development & Strategic Partnerships. You will shape partnership strategy from the top down and drive execution from the ground up — this is as much about running the weekly grind of a partnership as it is about setting its direction, turning strategic relationships into durable business outcomes. This role sits close to GitLab's evolving AI strategy and the future of our AI-powered DevSecOps platform. You will help define where technical integration, commercial alignment, and joint go-to-market efforts can create the most value for GitLab. You will develop a clear point of view, represent these partnerships with senior stakeholders, and personally drive the day-to-day work that spans multi-year planning and weekly execution — chasing down blockers, keeping work streams on track, and doing the detailed follow-through yourself rather than delegating it. What you'll do Serve as the primary owner and point of contact for one hyperscaler and one major AI lab, personally accountable for the direction, operating rhythm, and outcomes of each partnership, including the tactical work of keeping things moving week to week. Develop and drive multi-year partnership strategies and joint plans that connect GitLab's business priorities, product roadmap, and AI strategy with concrete partner initiatives — and then own getting those plans executed. Build strong working relationships across partner organizations, including executives, product management, engineering, sales, and marketing stakeholders. Run a disciplined operating cadence across complex initiatives, with clear priorities, owners, timelines, coordination points, and follow-through you drive yourself. Coordinate cross-functional work inside GitLab to support partnership goals, aligning teams across product, engineering, sales, marketing, and the executive group. Translate partner opportunities and requests into actionable internal plans, including roadmap discussions, integration needs, commercial motions, and executive recommendations. Track and communicate measurable partnership outcomes such as pipeline influence, annual recurring revenue impact, integration progress, and joint go-to-market execution. Represent the partnerships at the executive level by preparing clear recommendations, briefing executives, and helping drive alignment on investments, trade-offs, and next steps. What you'll bring Significant experience building and managing strategic partnerships, business development relationships, or alliance programs in enterprise software, cloud, and/or AI — with a track record of being in the details, not just setting direction. Strong ownership mindset with the ability to operate as a single-threaded owner who is accountable for both strategy and execution, and comfortable doing the hands-on work personally rather than handing it off. Excellent written and verbal communication skills, with the ability to distill complex partnership topics into clear recommendations for executives and cross-functional stakeholders. Strong project and program management skills, including the ability to organize complex workstreams, prioritize effectively, and keep multiple initiatives moving through direct, hands-on management. Technical fluency in software development, platform integrations, and the AI or machine learning landscape, with comfort engaging engineering and product counterparts in substantive conversations. Experience working with senior stakeholders on high-visibility initiatives, including preparing executive briefings, framing recommendations, and driving follow-through. Ability to influence without formal authority, build strong working relationships across internal and external teams, and navigate multiple priorities with sound judgment. Familiarity with the DevSecOps ecosystem and a results-oriented approach to measuring partnership impact through business and product outcomes. About the team The Strategic Partnerships team owns the strategy and relationship management for some of GitLab's most consequential external partners, including hyperscalers and AI companies that are shaping the future of software development. We work across product, engineering, sales, marketing, and the executive group to turn partnerships into differentiated growth for GitLab and to ensure those relationships support our long-term platform strategy. We play an especially important role as GitLab continues to expand its AI-powered DevSecOps vision. Our partnership work is both strategic and deeply operational: we set direction, but we also personally drive the joint plans forward through steady execution, clear communication, and cross-functional coordination. This is not a role for someone who wants to hand off execution to others. In a fully remote and asynchronous environment, we operate with a high degree of ownership, transparency, and collaboration. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits <span data-sheets-formula-bar-text-

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role As Director of Engineering, Security Factory , you will lead the engineering organization responsible for GitLab’s customer-facing security capabilities across our AI-powered DevSecOps platform. You’ll help shape how customers detect, prioritize, and remediate vulnerabilities across modern software workflows by guiding teams that build proprietary scanners, AI-driven detection engines, agentic remediation flows, and supporting security foundations. Reporting to the VP of Engineering, Sec section , you’ll set the engineering vision and roadmap for a distributed group of nine teams, including engineering managers, and create the conditions for strong delivery, sound technical direction, and healthy team growth. Some examples of our projects: Advanced proprietary scanners for Static Application Security Testing, Software Composition Analysis, Secret Detection, and related AI and machine learning detection engines Agentic security flows for autofix and guided remediation, plus research that strengthens AI security, threat intelligence, vulnerability management, and security foundations What you’ll do Set the engineering vision and multi-quarter roadmap across teams working on proprietary scanners, AI-driven security workflows, research functions, vulnerability management, and security foundations. Lead a distributed engineering organization of managers and individual contributors, with a focus on team performance, engagement, and career development. Drive architectural decisions for AI and machine learning detection engines, agentic remediation flows, and scalable scanning infrastructure. Partner with product management to define priorities, shape requirements, and deliver security capabilities for customers in regulated and security-conscious environments. Own the engineering delivery of GitLab’s proprietary application security scanners, agentic remediation workflows, and AI Security Research efforts. Represent the Security Factory stage in cross-functional planning, executive reviews, security disclosures, and customer conversations. Establish engineering standards for delivery, observability, incident response, scanner quality, and code quality. Contribute to GitLab’s transparent, async-first way of working through issues, merge requests, and the GitLab handbook. What you’ll bring Experience leading engineering organizations with multiple teams and managers in a distributed environment. Strong understanding of application security fundamentals, including Static Application Security Testing, Software Composition Analysis, secret detection, vulnerability management workflows, and software supply chain security. Experience building detection, analysis, or scanning systems in a software as a service or DevSecOps environment, including trade-offs across precision, recall, latency, and scale. Direct experience shipping a customer-facing AI or machine learning product feature tied to detection or remediation quality outcomes. Ability to partner closely with product management on roadmap planning, prioritization, and requirements in a product-led context. Strong written communication skills and comfort leading through clear documentation in a remote, async-first organization. Collaborative leadership style that supports teams, gives direct feedback, and aligns with GitLab’s values. Familiarity with agentic AI systems, AI agent orchestration, threat intelligence research, or open source security tooling is useful, and we welcome candidates with adjacent or transferable experience. About the team The Security Factory group builds the customer-facing security capabilities of GitLab’s AI-powered DevSecOps platform. The organization includes nine teams working across proprietary scanners, AI-driven detection, agentic remediation, research, vulnerability management, and security foundations, and it collaborates asynchronously across regions with product management and other cross-functional partners. The team is focused on improving detection quality, scaling security workflows for enterprise use, and strengthening how GitLab helps customers secure the software supply chain. For more on how this team works, see the Sec Engineering Handbook page. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful cand

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role The Customer Success Architect (CSA) team focuses on the themes of align, enable, and expand. The Customer Success Architect (CSA) is a highly strategic position designed to provide unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success. The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes. Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook . What You’ll Do Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives Know the GitLab platform, our more common best practices, and use cases in order to guide the customer Understand the customer journey and be able to guide them on future adoption Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction Remain knowledgeable and up-to-date on GitLab releases Provide immediate onboarding activities Work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals Program manage account escalations Provide insights with respect to the availability and applicability of new features in GitLab as relevant Support GitLab Services in identifying and recommending training opportunities What You’ll Bring Understanding of Git and typical branching strategies Knowledge of software development lifecycle and development pipeline Understanding of continuous integration, continuous deployment, DevSecOps Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention Experience partnering with customers to define and achieve business outcomes Familiarity working with customers of sizes relevant to the assigned segment Exceptional verbal, written, organizational, presentation, and communications skills Detailed oriented and analytical Strong team player but self-starter Project management experience & skills Strong technical, analytic, and problem-solving skills Alignment with our values, and willingness to work in accordance with those values Ability to travel if needed and comply with the company’s travel policy Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions Fluent German or French About the team The Customer Success Architect (CSA) team focuses on hands-on technical enablement, adoption, utilization and maturity - while maintaining strong customer relationships and business alignment. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the mil

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role As a Customer Success Manager, you’ll help GitLab customers realize the full value of our DevSecOps platform by driving adoption, measurable outcomes, and long-term advocacy. You’ll serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, software development lifecycle, continuous integration, continuous deployment, and DevSecOps best practices. In this role, you’ll connect customer goals with GitLab capabilities, lead workshops and Centers of Excellence efforts, and translate product usage data into clear, actionable recommendations for both customers and GitLab account teams. You’ll collaborate closely with Product Management, Engineering, Sales, and Professional Services, with success in your first year measured by customer satisfaction, retention, and the strength of the strategic relationships you build. What you’ll do Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab. Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization. Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle. Measure and monitor customers’ progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives. Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments. Establish and manage regular touchpoints with customers in line with service level agreements to review strategic and technical objectives and adjust plans as needed. Collaborate closely with Product Management, Engineering, Sales, and Professional Services to streamline issue resolution, share customer feedback, and align on customer success plans. What you’ll bring Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy. Background in customer success, professional services, technical account management, or a related function with direct customer engagement. Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows. Knowledge of the software development lifecycle, including typical development pipelines and tooling. Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices. Skill in translating product usage data and technical details into clear, actionable insights for both technical and executive stakeholders. Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change. Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships. About the team The Customer Success Management team at GitLab works with customers across regions to drive adoption of the GitLab DevSecOps platform, measure and communicate outcomes, and build long-term advocacy. As a globally distributed, all-remote team, we collaborate asynchronously with Product Management, Engineering, Sales, Professional Services, and other groups to connect customer needs with GitLab’s product and services. We focus on helping our customers establish GitLab best practices, including Centers of Excellence, and on turning usage data into actionable insights that support strategic and technical objectives. #LI-DNI The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $85,200 — $144,000 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off <a href="https://handbook.gitlab.com/handbook/company/culture/in

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